Convention Services Manager

Stonebridge Hospitality Management•Cherry Creek, NY

6d•$60,000 - $70,000•Onsite

About The Position

The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by servicing clients effectively and managing food and beverage minimums. The role supports smooth execution of conventions and events and works with the Director of Sales to meet the hotel’s revenue and guest satisfaction targets. The position is based in Denver, Colorado (Cherry Creek), is exempt, and reports to the Director of Catering and Conference Services. The stated annual pay range is $60,000–$70,000. The manager builds and maintains client relationships, supports repeat business, and ensures events are delivered to client specifications and high service standards. The role also coordinates event information with relevant departments, monitors market trends, participates in sales and community activities, and provides management with timely reports on event outcomes and client feedback. Flexible hours, including evenings, weekends, and holidays, are required to support scheduled events.

Requirements

Minimum of 2 years of experience in event management, hotel management, or convention center operations.
Strong knowledge of event planning, food and beverage management, and convention services.
Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.
Ability to manage multiple events and meet revenue and service goals.
Strong organizational skills with attention to detail.
Proficiency in Microsoft Office and event management software.
Ability to work in a fast-paced environment while handling multiple tasks and responsibilities.
Availability to work flexible hours, including evenings, weekends, and holidays, to meet scheduled event demands.

Nice To Haves

Bachelor’s degree in Hospitality, Event Management, or a related field preferred.

Responsibilities

Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
Conduct solicitation calls, property tours, and client entertainment to secure business.
Monitor and evaluate trends within the assigned market segment.
Develop a comprehensive understanding of hotel operations and policies.
Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
Maintain visibility in local community and industry organizations to build relationships and generate business.
Assist with special promotions related to direct sales segments, including participation in sales blitzes.
Attend and participate in daily, weekly, and monthly meetings as required by management.
Collaborate with the Director of Sales or Director of Catering to meet revenue and event goals.
Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
Ensure all events are executed according to client specifications, maintaining high service standards.
Provide timely and accurate reports on event outcomes and client feedback to management.