Manager - Convention Services

Wynn Resorts•Las Vegas, NV

About The Position

The Manager - Convention Services acts as the primary group contact and event facilitator for program planners after a signed contract is received, with a focus on groups primarily—but not limited to—500 or more attendees at peak. The role is the primary source of event information for hotel operations and reviews hotel facilities and services with clients. The manager oversees group billing from initial setup through final settlement, including advance deposits, coordination with the Hotel Credit Department, estimating group charges, and reviewing posted charges. The role manages group room blocks, reservation cutoffs, reservation changes, and pre-planning visits, and creates and distributes Meeting Event Orders and Group Resumes to communicate requirements to hotel teams. The position coordinates meeting-space technical requirements, vendor safety and security protocols, and operational needs across hotel departments. It works with the Meeting Concierge to handle onsite requests and changes, supports group arrivals and departures, room drops and check-ins, and coordinates guest reservations and VIP experiences. The manager also maintains client relationships throughout the year by assisting with off-program requests and performs other duties as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.

Requirements

Problem-solving skills.
Good communication skills.
Ability to multitask and adhere to strict timelines.
Ability to work with internal and external clients.
Preferred degree in Hotel Management, Marketing, or Business Administration.
Two to four years of experience as a Convention Services Manager at a major hotel convention.

Nice To Haves

Experience with Delphi, Opera, and Passkey is preferred.
A degree in Hotel Management, Marketing, or Business Administration is preferred.

Responsibilities

Serve as the primary group contact and event facilitator for program planners after receipt of a signed contract.
Act as the primary source of event information for hotel operations and review hotel facilities and services with clients.
Manage group billing from initial setup through settlement, including advance deposits and review of posted charges.
Work with the Hotel Credit Department on credit applications when applicable, group-charge estimates, and required deposits.
Monitor group room pickup and manage room blocks by adding or cutting rooms as needed.
Manage group reservation cutoff dates and communicate deadlines to program contacts.
Organize initial room reservations and communicate group changes through departure.
Plan and coordinate group pre-planning visits.
Create and distribute Meeting Event Orders detailing group requirements for meeting-space events.
Order technical requirements for meeting spaces.
Coordinate with hotel partners on meeting-space internet, telecommunications, business-center equipment, and shipping and handling.
Facilitate appropriate safety and security protocols for vendors conducting onsite operations.
Work with the Meeting Concierge to facilitate onsite group requests and meeting-space changes.
Coordinate hotel-wide group requirements, including luggage assistance for arrivals and departures, room drops, group check-ins, VIP pre-keys, and restaurant, show, spa/salon, golf, and cabana reservations.
Communicate anticipated large-group movements that may affect hotel operations.
Create and distribute Group Resumes outlining operational aspects of groups to department heads in affected areas.
Oversee the group VIP experience, including arrival meet-and-greets, advance preparation of VIP guestrooms, and hotel reservations during guests' stays.
Build client relationships throughout the year by assisting with off-program requests such as hotel-friendly rates and reservations.
Perform other duties and responsibilities as requested by the Assistant Directors of Convention Services and the Executive Director of Convention Services.