Convention Service Sales Representative

Boldyn Networks•Los Angeles, CA

11d•Onsite

About The Position

The Convention Service Sales Representative (CSSR) works on site at the LA Convention Center in Los Angeles, California. The role contributes to company success by responding to show management and exhibitor inquiries and troubleshooting issues by phone, in person, and email. It ensures timely resolution and a high level of customer service. The CSSR consults with clients, show management, and exhibitors about internet needs and suitable event solutions; processes orders and quotes; maintains accurate order records; collects and rectifies event funds; and helps resolve billing and connectivity issues. The role supports customers before and during events, coordinates with internal teams, provides service desk support when needed, and may cross-train in networking technician work for event installations. It also involves preparing show-site reports, attending site visits and event meetings as needed, and complying with company policies.

Requirements

High school diploma or GED.
Strong oral and written communication skills.
Strong telephone customer service experience and willingness to interface with customers and management.
Personal computer skills and computer literacy in Microsoft Office, Word, and Excel.
Availability to work occasional evenings, weekends, and holidays.
Ability to work with minimal supervision and exercise independent judgment.
Valid driver’s license and clean driving record.

Nice To Haves

3–6 years of show management or exhibitor service experience preferred.
Knowledge of data networking products and services desired.

Responsibilities

Consult with clients, show management, and exhibitors about internet needs and recommend appropriate event solutions.
Receive and process customer orders, and request missing information before event move-in.
Prepare detailed client quotes and follow up on revisions and updates.
Maintain detailed, up-to-date orders in the company database.
Collect and rectify funds for events.
Resolve customer billing errors, work with customers on issues, and suggest additional services when appropriate.
Use and understand all aspects of the order intake tool.
Provide service desk support and daily booth check-ins when necessary.
Respond to trouble calls about show management and exhibitor internet connections and dispatch technicians as needed.
Communicate customer sales and service issues with other department team members.
Cross-train as a networking technician for event installations to develop knowledge of technology sales.
Research previous event history using the company database and other means.
Ensure compliance with company policy.
Provide proactive support and coordination to obtain customer approval and signatures for requested services before and during shows.
Prepare show-site reports.
Attend site visits, pre-cons, and post-cons as needed.
Perform other duties as assigned.