Convention Center Banquet Set-Up Clerk (Call-in)
About The Position
The Convention Center Banquet Set-Up Clerk performs set-up and breakdown for bookings, assists during events as needed, and keeps convention and banquet spaces clean and organized. The role works under the direct supervision of the Catering Services Supervisor or Convention Manager, who checks frequently for direction or questions. It has continual contact with food and beverage and engineering associates, guests, and visitors, and occasional contact with associates in other departments and suppliers. There are no supervisory responsibilities. The position requires a high school education or equivalent. At least one year of experience in a convention center, banquet, or customer service environment is preferred. The clerk must have strong interpersonal, communication, organizational, and time-management skills; handle confidential and sensitive information with diplomacy and tact; and maintain a professional demeanor in stressful situations. The role requires attendance at mandatory meetings and participation in departmental training and development sessions. Most duties take place in the convention or banquet center, with exposure to temperature differences. Controlled exposure to high temperatures from cooking equipment and food preparation may occur, as may exposure to hazardous chemicals, spills, wet floors, or guest behaviors that create undesirable conditions. The job requires continual walking, bending, and standing, and lifting up to 50 pounds.
Requirements
- High school education or equivalent.
- Excellent interpersonal, communication, organizational, and time-management skills.
- Ability to manage and maintain confidential and sensitive information with diplomacy and tact.
- Ability to maintain a professional demeanor in stressful situations.
- Ability to continually walk, bend, and stand, and lift up to 50 pounds.
Nice To Haves
- At least one year of experience in a convention center, banquet, or customer service environment.
Responsibilities
- Assist in preparing room layouts and set-up diagrams for convention center events.
- Interact with staff and event planners and respond promptly to needs and requests.
- Set up rooms accurately and on time according to Banquet Event Orders and room diagrams.
- Break down event spaces promptly, store equipment properly, and ensure spaces are clean.
- Learn and demonstrate the safe use of chairs, tables, risers, pipe and drape, portable walls, staging, dance floors, and other portable equipment.
- Maintain, set up, and test required audio-visual equipment.
- Inspect convention and banquet facilities, machinery, and equipment daily, and report discrepancies or repair requests to a supervisor or manager.
- Keep service corridors and storage areas organized and unobstructed.
- Store and care for facility and client tools and equipment appropriately.
- Keep storage and equipment areas safe, clean, and neat, and assist with restocking supplies.
- Sweep, dust, wet-mop floors, vacuum, and steam-clean carpets.
- Assist with loading dishwashers, inspecting dishes, glasses, and flatware for cleanliness, and sorting items accurately.
- Attend banquet events and assist with serving customers as needed.
- Notify a supervisor or manager about situations that may affect guests, associates, the Lake, or the Torches Resort Casino.
- Perform other duties as assigned.
- Attend mandatory meetings and participate in departmental training and development sessions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
