Controls Service Technician 4

Johnson Controls • Allentown, PA

7d • $34 - $47 • Onsite

About The Position

Johnson Controls is hiring a Controls Service Technician to service building automation, building controls, facilities management, and energy management systems. Under minimal supervision, the technician performs preventive maintenance, repairs, installations, commissioning, and general servicing, including detailed troubleshooting. The role requires strong technical competence, direct onsite customer interaction, high customer satisfaction, and mentoring other technicians. The technician completes project and service documentation, advises customers on solutions to improve building efficiency, and identifies system enhancements and additional work.

The position also supports building-control system design and configuration, software and graphics installation and modification, project documentation and close-out, controller loading and commissioning, system testing and validation, and coordination with project teams, subcontractors, and other trades. The technician provides customer and workforce training, safety leadership, technical recommendations, and quotes for proposed solutions. The posted hourly hiring range is $33.65–$46.63; the rate depends on qualifications and other stated factors.

Requirements

• At least six years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Graduation from a vocational school program or an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls at customer sites.
• Ability to explain technical information to technical and non-technical audiences.
• Effective writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services as a member of a North America Branch team.

Responsibilities

• Diagnose and repair complex control-system malfunctions, including testing systems and writing modifications in multiple system software languages.
• Conduct preventive maintenance, repairs, installation, commissioning, and general servicing of building controls and related systems.
• Consult with customers using gathered data and site assessments; propose retrofits, upgrades, enhancements, and other solutions.
• Provide technical recommendations to support sales leads, identify add-on work, and provide quotes for recommended solutions.
• Manage assigned work for professional, efficient execution and customer satisfaction; promptly report problems or changes to management.
• Coordinate project activities with branch and service managers, project managers, subcontractors, and other trades.
• Provide sketches and field-change information for engineering corrections and as-built documentation; assist with job layouts and bid proposals.
• Install and modify software and graphics; assist with system design and configuration, software development and testing, and controller loading and commissioning.
• Communicate with customers at arrival and departure, keep them informed about service and outstanding issues, and recommend system enhancements, upgrades, and replacements.
• Follow company and customer safety standards and provide safety leadership and instruction to branch controls technicians and safety awareness to subcontractors onsite.
• Train customers in control-system operation and provide required manuals and documentation.
• Mentor and support certification of Controls Technicians and Service Technicians on complex building automation systems; coach and train the technical workforce on non-complex, non-critical equipment.
• Compile service and project documentation, including completion certificates, customer training forms, training certificates, punch lists, as-built documents, and close-out materials.
• Conduct self-study and complete required certifications to maintain technical proficiency in company product lines.
• Assist with creating flow diagrams, sequences of operation, bills of material, network layouts, electrical schematics, drawings, and equipment schedules.
• Select, order, and track delivery of materials for assigned work.
• Validate complete system functionality and troubleshoot problems with subcontractors and other trades.
• Keep management and the JCI contractor or customer informed of job progress and issues; participate in project field-team release meetings.
• Perform other assigned duties related to installing, commissioning, and servicing building controls, facilities management, and energy management systems.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 vacation days in the first year
• Comprehensive benefits package, including 401(k), medical, dental, and vision care, available on day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree