Controls Service Technician

Johnson Controls • Lincoln, RI

4d • $25 - $35

About The Position

The Controls Service Technician performs HVAC control system troubleshooting, installation, commissioning, and preventative maintenance involving mechanical, electrical, and low-voltage controls components. The role responds to service and warranty calls using Johnson Controls configuration and commissioning tools, hand tools, electrical testing meters, and other electronic testing equipment. It provides technical and repair support to customers, offers system repair and update recommendations, and helps customers address building inefficiencies and service issues.

The technician works as part of a North America Branch team, diagnosing and repairing systems and providing aftermarket services. Duties include loading controller software, commissioning and diagnosing controllers and end devices, calibrating systems, documenting work and system changes, keeping management and customers informed, completing administrative records, and maintaining technical knowledge through training. The position also involves understanding customer needs, following safety standards, identifying efficiency solutions and potential upselling opportunities, and providing quotes for recommended work.

Requirements

• Vocational school program or associate degree in electronics, mechanical systems, computer technology, air conditioning, or a similar field, plus three years of industry experience servicing electrical, electronic, and/or mechanical systems in the HVAC industry.
• Understanding of HVAC systems, sequences, and applications.
• Demonstrated technical aptitude in mechanical and electro-mechanical fields.
• Ability to use hand tools, power tools, and electrical testing equipment such as a multimeter.
• Solid knowledge of personal computers.
• Attention to detail.
• Good communication and listening skills.

Responsibilities

• Troubleshoot, install, commission, and perform preventative maintenance on HVAC control systems and associated mechanical, electrical, and low-voltage controls components.
• Respond to service and warranty calls using Johnson Controls configuration and commissioning tools, hand tools, electrical testing meters, and other electronic testing equipment.
• Provide front-line technical and repair support to customers through effective communication.
• Recommend system repairs and updates and assist in proposing solutions to customers.
• Troubleshoot and repair systems and provide aftermarket services as part of a North America Branch team.
• Load Johnson Controls field- and network-level controller software.
• Commission and diagnose system controllers and end devices, including sensors and actuators, and complete required commissioning documentation.
• Keep management and the JCI contractor or customer informed about job progress and issues.
• Calibrate systems using basic electronic test equipment.
• Complete timesheets, expense reports, and on-site documentation.
• Document changes and provide information for as-built documentation.
• Complete company-sponsored and personally initiated training to maintain technical knowledge and capability.
• Engage customers to understand their systems and needs, and communicate with the JCI contractor or customer upon arrival and before leaving the work site.
• Follow safety standards and attend required safety training.
• Recommend solutions to improve facility efficiency, identify upselling opportunities, and provide quotes for recommendations and solutions.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 days of vacation in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree