Controls Service Technician

Johnson Controls • Des Moines, IA

4d • Onsite

About The Position

Johnson Controls is seeking a Controls Service Technician to perform preventive maintenance, repairs, installations, commissioning, and general service of building automation and facilities management systems. Under minimal supervision, the technician troubleshoots systems, delivers high-quality customer service onsite, completes required service and project documentation, and mentors other technicians on building automation activities.

The role also supports building controls projects by assisting with system design and configuration, creating or coordinating technical diagrams and documentation, supporting software development and testing, tracking project materials, commissioning controllers, and validating system functionality. The technician works with customers, branch and project teams, subcontractors, and other trades to resolve issues, communicate progress, and recommend system improvements and additional work.

The position offers an hourly rate of $29.66–$40.72, determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data. Johnson Controls describes the benefits package as competitive.

Requirements

• Commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Graduation from a vocational school program, an associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills for representing Johnson Controls at customer sites and explaining technical information to technical and non-technical audiences.
• Effective writing skills and understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Valid driver's license.
• Willingness to learn and take responsibility for system troubleshooting, repair, and aftermarket services.

Responsibilities

• Conduct preventive maintenance, repairs, installations, commissioning, and general servicing of building control systems, including detailed troubleshooting.
• Diagnose and repair complex control-system malfunctions, including testing systems and writing software modifications in multiple system languages.
• Assess customer sites and consult with customers about operating problems, service needs, and system performance.
• Prepare field proposals for retrofits, upgrades, and enhancements; provide technical recommendations for sales leads and promote add-on work.
• Manage assigned work for efficient execution, customer satisfaction, and professional conduct; report problems or changes to management promptly.
• Coordinate activities with branch and service managers, project managers, subcontractors, customers, and other project stakeholders.
• Document field changes and discrepancies for engineering corrections, drawings, and project records; assist with job layouts and bid proposals as needed.
• Communicate with customers upon arrival and before leaving the work site, keep them informed about service and outstanding issues, and recommend enhancements, upgrades, or replacements.
• Follow Johnson Controls and customer safety standards; provide safety leadership and instruction to branch control technicians and safety awareness when working with subcontractors.
• Train customers in control-system operations and provide manuals and documentation for training as required.
• Mentor and support certification of Controls Technicians and Service Technicians working on complex building automation systems; coach and train technical staff on non-complex, non-critical equipment.
• Compile project and service documentation, including completion certificates, customer training forms, training certificates, punch lists, as-built documents, and close-out documentation.
• Study company product lines and complete company-required certifications to maintain technical proficiency.
• Assist with building-control system design and configuration according to contract documents, including flow diagrams, sequences of operation, bills of material, network layouts, and electrical schematics.
• Assist in developing and testing software programs to operate systems according to project requirements.
• Coordinate drawings and equipment schedules for submittals and installation; select, order, and track project materials and coordinate factory mounting to meet schedules.
• Assist with loading and commissioning system- and network-level controllers and validating system functionality; troubleshoot issues with subcontractors and other trades.
• Provide field-change information to project teams for as-built drawings and software, and keep management, contractors, and customers informed of job progress and issues.
• Assist with site-specific training for building owners and operators and participate in project field-team release meetings.
• Recommend solutions to improve facility efficiency and provide quotes to support recommendations.
• Perform other duties related to installation, commissioning, and servicing of building controls, facilities management systems, and energy management systems as assigned.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 vacation days in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree