Controls Service Technician 4

Johnson Controls • Allentown, PA

6d

About The Position

Under minimal supervision, the Controls Service Technician conducts preventive maintenance, repairs, installations, commissioning, and general servicing of building control and facilities management systems, including detailed troubleshooting. The role provides direct, on-site customer service and is responsible for customer satisfaction, resolving service issues, and recommending solutions that improve building efficiency. The technician also mentors and supports other technicians, provides safety leadership, and completes project and service documentation.

The position diagnoses complex electronic and digital control system malfunctions, performs system and software modifications, and supports retrofit and upgrade proposals. It may assist with control system design and configuration, software development and testing, controller commissioning, project coordination, drawings, material tracking, and system validation. The technician keeps customers and management informed about work progress and issues, trains customers on system operation, and identifies opportunities for additional work and facility improvements.

Requirements

• Minimum of six years of commercial controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Graduate of a vocational school program or associate degree in a technical field, or two years of experience servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.
• Effective communication skills for representing Johnson Controls at customer sites and explaining technical information to technical and non-technical audiences.
• Effective writing skills and understanding of programs and software applications.
• Willingness to be a dedicated member of a North America Branch team and learn and take responsibility for system troubleshooting, repairs, and aftermarket services.

Responsibilities

• Conduct preventive maintenance, repairs, installations, commissioning, and general servicing of building control systems.
• Troubleshoot and repair complex electronic and digital controls system malfunctions; test and modify systems software as needed.
• Assess customer sites and operating problems, communicate service status, and recommend enhancements, upgrades, replacements, and efficiency solutions.
• Prepare field proposals and quotes for retrofits, upgrades, enhancements, and other recommended work; support sales leads with technical recommendations.
• Manage assigned work to support efficient execution and customer satisfaction; promptly report problems or changes to management.
• Coordinate activities with branch and service managers, project managers, subcontractors, customers, and other trades.
• Provide sketches and field change information for engineering corrections, as-built drawings, and software updates; assist with layouts and bid proposals as needed.
• Install and modify software and graphics; assist in designing and configuring building control systems according to contract documents.
• Create or assist with flow diagrams, sequences of operation, bills of material, network layouts, electrical schematics, drawings, and equipment schedules.
• Assist in developing and testing software programs, selecting and tracking materials, loading and commissioning controllers, and validating system functionality.
• Compile project and service documentation, including completion certificates, training forms, punch lists, as-built documents, and close-out materials.
• Train customers and owner/operators in control system operation and provide manuals and documentation for training.
• Mentor, coach, support, and train controls, service, and mechanical technicians; support technician certification on complex building automation systems.
• Provide safety leadership and instruction to branch technicians and promote safety awareness among subcontractors at job sites.
• Conduct self-study and complete company-required certifications to maintain technical proficiency.
• Participate in project release meetings and communicate job progress and issues to management, contractors, and customers.
• Perform other duties related to installing, commissioning, and servicing building controls, facilities management, and energy management systems as assigned.

Benefits

• Competitive salary
• Paid vacation, holidays, and sick time; 10 vacation days in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care, available day one
• Encouraging and collaborative team environment
• Dedication to safety through the Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree