Controls & Enablement Analyst - Woodbridge, NJ
About The Position
The Controls & Enablement Analyst strengthens the control environment, operational readiness, and sustainable execution across the Bank’s Deposit & Payment Operations. The role provides oversight and analysis of customer information and data integrity, levy processing, operating procedures, production issues, root-cause identification, and post-conversion stabilization. Working with Operations, Technology, Risk, Compliance, and vendor teams, the analyst translates complex workflows into repeatable controls, clear documentation, actionable reporting, and effective training and enablement materials. The role designs, implements, documents, maintains, and assesses operational controls; analyzes exceptions and production issues; governs procedures and other operational documentation; prepares management reporting; and supports readiness, conversions, stabilization, change initiatives, remediation, and employee training. Work is performed in a normal office environment with usually moderate noise levels.
Requirements
- Bachelor’s degree in business, finance, accounting, information systems, risk management, a related field, or an equivalent combination of education and directly relevant experience.
- At least 3 years of progressive experience in banking operations, deposit operations, payment operations, operational risk, quality assurance, controls, audit, data governance, or a related function.
- At least 3 years of working knowledge of banking operations, internal controls, reconciliations, issue management, and procedure governance.
- Experience documenting processes, investigating operational issues, analyzing data, and communicating findings and recommendations to business and technical partners.
- Experience supporting core banking conversions and post-conversion stabilization, FIS or comparable banking platforms, CIF data-integrity controls, or levy operations.
- Experience with workflow mapping, control testing, management reporting, data visualization, or structured root-cause analysis methodologies.
- Working knowledge of regulatory requirements and records-retention standards governing deposit and payment operations.
- Strong analytical judgment and attention to detail, including the ability to distinguish symptoms from underlying root causes.
- Clear, professional business writing skills and the ability to develop concise, audit-ready procedures and supporting documentation.
- Ability to manage multiple priorities, drive follow-through, escalate material risks appropriately, and constructively challenge ineffective controls.
- Ability to communicate complex processes to diverse audiences and translate institutional knowledge into repeatable training and documentation.
- Commitment to customer protection, data integrity, operational resilience, and continuous improvement.
Responsibilities
- Analyze CIF and other critical operational data and levy-processing exceptions; determine resolutions and escalation paths; and recommend controls to prevent recurrence.
- Monitor levy processing, track exceptions, coordinate corrections, retain evidence, and assess workflow adherence.
- Investigate production issues using structured root-cause analysis; document impacts and contributing factors; determine corrective actions; assign owners and target dates; and validate results.
- Design, implement, document, maintain, and periodically assess preventive, detective, approval, reconciliation, and quality-assurance controls.
- Develop and govern procedures, desktop guides, job aids, workflow maps, control narratives, and other operational documentation, including version control and review cycles.
- Guide process owners in mapping end-to-end workflows, data fields, reports, systems of record, handoffs, dependencies, and control points; evaluate alternatives and recommend control approaches.
- Analyze recurring exceptions, losses, near misses, complaints, defects, and manual workarounds to identify trends and sustainable process improvements.
- Prepare management reporting and metrics on control performance, exceptions, aging, remediation status, data quality, and operational readiness.
- Support operational readiness, conversions, post-conversion stabilization, and change initiatives through risk assessments, readiness checklists, testing, issue tracking, and knowledge transfer.
- Collaborate with Internal Audit, Risk, Compliance, Finance, Technology, and third-party providers to respond to inquiries, provide evidence, and support remediation.
- Facilitate training and enablement sessions on procedures, control expectations, new workflows, and escalation requirements; reinforce verification and documented evidence.
- Perform other duties as assigned and directed by management.
Benefits
- Incentive eligible based on company, business, and/or individual goal achievement and performance.
- Paid Time Off (PTO).
- Paid holidays.
- Medical, dental, and vision plans.
- Flexible Spending Accounts (FSA).
- Health Savings Accounts (HSA).
- 401(k) Retirement Plan.
- Disability Insurance.
- Employee Assistance Program (EAP).
- Basic Life Insurance.
- Company-sponsored Tuition Disbursement and Loan Repayment programs.
- Voluntary Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
