Control Room Technician
About The Position
Advanced Systems Group, LLC (ASG) provides technology, engineering, integration, training, support, and managed services for media production and content owners. Founded in 1997, the company provides services nationwide and has teams in North America, South America, and Europe. The Control Room Technician creates and operates livestream broadcasts in roles such as Image Operator/AD, Carousel Operator, Xpression Operator, Remote Coordinator, or Prompter. This is a flex, on-site position based in Midtown Manhattan, New York, with variable hours as needed based on business needs. Occasional early, late, or event-based support may be required. The technician maintains broadcast tracking documents, coordinates with producers about requests and changes, manages ASIN/SKU information, operates streaming and graphics tools, monitors stream quality, and provides customer service with a solutions-oriented approach.
Requirements
- High school diploma.
- Advanced experience with OBS software.
- Experience in television, film, or postproduction.
- Basic computer knowledge.
- Ability to stand for extended periods and lift up to 50 pounds.
Nice To Haves
- Experience in light editing work and/or associate producer roles.
Responsibilities
- Manage the creation of broadcasts and maintain tracking documents containing broadcast information.
- Collaborate with the producer team on incoming requests and changes, and add ASIN/SKU information to broadcasts.
- Manage channel creation and influencer proxy access.
- Diagnose Creator App issues and troubleshoot with the product team.
- Create and maintain SOPs for daily functions and new developments.
- Communicate frequently with the control room team, including the director, and moderate live chats.
- Manage and track rollout videos.
- Start, stop, monitor, and configure streaming encoders and applications, including Restream, AWS Elemental MediaLive, AWS Elemental MediaConnect, AWS CloudWatch, AWS S3, EEG Falcon, and EEG Lexi.
- Monitor livestream audio, video, captions, lip sync, and stream stability, and manage closed captioning.
- Build and prepare graphic assets, including full-frame images and b-roll, and operate livestream broadcasts.
- Assist the director with rundown timing and manage rundowns in Shoflo/Airtable.
- Stay current on the client's platform trends, features, and best practices for live streaming.
- Set up Xpression before each stream for remote director control.
- Capture remote-set screen grabs for Airtable documentation and deliver critical data to the production crew through internal tools as needed.
- Make decisions about remote-stream content placement and oversee trafficking.
- Independently set up shots and identify optimal camera movements.
- Coordinate with the TD/director and engineering team to onboard remote guests and manage their production flow.
- Greet and prepare remote talent and guests, providing production tools and guidance.
- Manage communication among the control room, remote talent, and remote crew; work directly with producers, talent, and talent teams.
- Roll the prompter during in-studio shows, manage show product pages for talent, and coordinate font sizing.
- Build and manipulate Xpression graphics, create tour welcome slates, communicate graphical changes or missing elements to the graphics department, and assign graphics to triggers.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
