Control Room Supervisor

Securitas•Cincinnati, OH

About The Position

The Control Room Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites. The supervisor ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes supervising, training, coaching, and disciplining personnel; helping ensure adequate coverage; assisting with payroll and personnel information; preparing reports; inspecting posts; and meeting with client representatives to confirm security requirements are being met and provide customer service. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires the physical and mental capacity to perform its essential functions, with or without reasonable accommodation. Work may involve pressure situations, challenging individuals, multiple concurrent tasks, use of a vehicle, and exposure to inclement weather or conditions requiring protective equipment. Overtime may be required without advance notice.

Requirements

2–3 years of security experience.
2–3 years of management experience.
High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain any applicable state, county, or municipal Security Officer license.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Courteous telephone manner and ability to write routine correspondence, logs, and reports.
Good organizational skills, strong customer-service and results orientation, and strong interpersonal skills for interacting with clients across social levels and cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing; observe and report incidents; and direct others.
Ability to sit, stand, and walk frequently for extended periods, with possible stair climbing and walking on inclines or uneven terrain.
Occasional reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Ability to use a vehicle regularly for work duties.
May need to perform stressful and physical activity and work in inclement weather or use protective gear, depending on assignment.

Nice To Haves

Minimum 2 years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel, ensuring post orders are followed, rounds are completed, and reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, consult company management as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other personnel, and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Help ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide quality customer service.
Perform assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring or termination recommendations.
May perform Security Officer duties in accordance with post orders and company policy.