Control Room Supervisor

Securitas Security Services•Cincinnati, OH

8d•$20 - $22

About The Position

The Control Room Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor trains, coaches, and disciplines personnel; helps ensure adequate post coverage; submits payroll and personnel information; inspects posts; and prepares required reports. The position also provides customer service to client representatives and may perform Security Officer duties in accordance with post orders and company policy. The schedule is Friday and Saturday from 10 p.m. to 6 a.m. as Shift Supervisor, and Sunday and Monday from 10 p.m. to 6 a.m. as Control Room Operator. The listed wage is $19.50–$22.00 per hour. The work may involve stressful or urgent situations, use of a vehicle, computer and control equipment, and extended periods of sitting, standing, or walking. Overtime may be required without advance notice.

Requirements

2–3 years of security experience.
2–3 years of management experience.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide direction, motivate performance, maintain schedules, adapt to changing sites and procedures, and work effectively as a team member.
Ability to maintain composure in unusual, stressful, or urgent situations and handle multiple tasks concurrently.
Ability to write routine correspondence, logs, and reports; good organizational skills; and a courteous telephone manner.
Strong customer service and results orientation, with interpersonal skills to interact effectively with clients across social levels and cultures.
Basic keyboarding and computer skills, and ability to operate controls.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to applicable licensing requirements.
Ability to communicate clearly by seeing, hearing, speaking, and writing, and to observe and report incidents.
Ability to use a vehicle for work duties.
Ability to meet the physical and mental demands described for the role, with or without reasonable accommodation.

Nice To Haves

At least two years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergencies.
Coach and discipline employees, document actions, and consult company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and communicate tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.