Control M Administrator

Synovus•Columbus, GA

About The Position

Supports activities that ensure the overall health and modernization of the organization-wide IT system. Provides support to internal lines of business across the technology infrastructure, including analysis, development, modification, installation, testing, and maintenance of hardware, software, networking, and security for a variety of systems. Troubleshoots issues, makes recommendations, and responds to and resolves incidents and client requests using standard operating procedures and runbooks. Assists junior team members and serves as an escalation point for them. The role supports system design reviews and software testing, contributes to complex projects as a subject-matter expert, and supports and deploys business partner software and packages. It also monitors system capacity and performance, provides technical support to departments and users, and develops plans to resolve troublesome trends and prevent recurrence. Team members are expected to understand and observe policies, procedures, laws, regulations, and role-specific risk limits, and to report known or suspected violations promptly. Other related duties may be assigned. Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment. The description indicates the general nature and level of work and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

Requirements

Bachelor's degree in Computer Science, Engineering, or another related technical field, or an equivalent combination of education and experience.
5 to 7 years of experience supporting a variety of technologies and functions, including virtualization experience.
Core technical skills.

Responsibilities

Assist with system design reviews and software testing.
Provide input on complex projects, often serving as a subject-matter expert.
Support and deploy business partner software and packages.
Modify and/or debug business partner-supplied utilities and packages.
Monitor system capacity and performance using a broad set of tools.
Provide technical support to various departments and users.
Identify troublesome trends and develop plans to resolve issues and prevent recurrences.
Serve as an escalation point for junior engineers.
Act as a subject-matter expert for the area of responsibility.
Observe policies, procedures, laws, regulations, and risk limits specific to the role; raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
Perform other related duties as required.