Control Systems Administrator

John H. Carter Website•Baton Rouge, LA

About The Position

The Control Systems Administrator provides technical support to customers for distributed control systems (DCS), safety instrumented systems (SIS), and other electronic automation equipment. The role includes analyzing installation requirements; inspecting, commissioning, troubleshooting, and maintaining system hardware and software; and addressing customer needs over time. Predominant systems include DeltaV DCS, DeltaV SIS, and AMS Device Manager. The position requires regular driving to industrial customer sites, travel to remote locations, and compliance with site safety rules. Some travel involves overnight stays, and travel may include boat or helicopter access to offshore facilities if assigned. The role also includes rotating after-hours on-call coverage, and work outside regular hours may arise based on business needs. This is a salaried position that includes paid overtime. Visa sponsorship or assistance is not available for this role.

Requirements

Technical acumen, critical-analysis ability, attention to detail, and strong computer skills.
Ability to travel to remote customer sites and regularly drive to industrial sites.
Ability and diligence in complying with safety rules and regulations; awareness of potential safety hazards.
Maturity and sound judgment when working in industrial environments.
Ability to work independently in a fast-paced environment.
Ability to work some overtime, including weekends and holidays, as business needs arise.
Ability to work some shift work, including night shifts, as business needs arise.
Ability to participate in rotating after-hours on-call coverage.
Ability to drive a company-provided vehicle.
Ability to travel and stay overnight as assigned; offshore travel by boat or helicopter may be required if assigned.
Some lifting, bending, and long-term standing are required.
Ability to attend required skills and safety training, including local and out-of-state factory training courses.

Responsibilities

Provide DCS and SIS technical support services to customers, including for DeltaV DCS, DeltaV SIS, and AMS Device Manager.
Design, install, stage, test, start up, and upgrade control system software and systems.
Design, install, configure, maintain, and troubleshoot Active Directory and DNS.
Design, configure, and maintain virtualization environments, workstations, servers, control system networks, and wireless systems.
Meet control system preventive maintenance obligations for contract customers and follow documented service and maintenance procedures.
Verify contract customer assignments and ensure service contract deliverables are met.
Work with the sales department to grow the service and product portfolio at customer sites.
Implement basic control system configuration and graphic design, and troubleshoot control systems.
Support software upgrade audits and upgrades; hardware and software installation; control system installation and first-time power-up inspections; engineering Factory Acceptance Tests (FAT); commissioning; loop checkout; and startup.
Support emergency and break/fix services.
Participate in rotating after-hours on-call coverage.
Facilitate customer application requirements.
Attend required skills and safety training, including computer-based training and local and out-of-state factory courses.
Work safely by wearing appropriate personal protective equipment (PPE), complying with location-specific safety requirements, and remaining alert to surroundings.
Follow company policies, procedures, and methodologies, and uphold Total Customer Commitment (TCC) standards.
Collaborate with development and support staff to maintain product knowledge and ensure precise communications between John H. Carter Co., Inc. and its stakeholders.
Drive a company-provided vehicle to customer sites and travel as assigned, potentially including travel by boat or helicopter to offshore facilities.