Control Desk Specialist

Odyssey Logistics•Vandalia, IL

4d•Onsite

About The Position

The Control Desk Specialist coordinates, prioritizes, and prepares order documentation to support accurate and efficient order fulfillment. The role reviews order information, verifies product and paperwork accuracy, prepares shipping documents, and ensures client-specific processing requirements are followed. The Specialist identifies and documents discrepancies for management review and maintains effective communication between Shipping and Customer Service. This is an onsite position in a warehouse and production environment, expected to average 40 hours per week. Overtime may be required as scheduled. The role has no supervisory responsibilities and reports to a Department Manager or Team Lead. It is a safety-sensitive position; employment is contingent on passing a pre-employment drug screen and criminal background check.

Requirements

High school diploma or equivalent.
Ability to work independently with minimal supervision.
Strong understanding of operating systems and order processing procedures.
Strong analytical and organizational skills.
Excellent oral and written communication skills.
Effective time management and attention to detail.
Strong interpersonal and conflict management skills.
Ability to work collaboratively as part of a team.
Professionalism, punctuality, reliability, and personal accountability.
Ability to manage multiple priorities in a fast-paced environment.
Ability to communicate effectively and read and comprehend English.
Ability to maintain visual and auditory awareness necessary to work safely around moving equipment.
Ability to perform the physical demands of the role, including handling materials weighing up to 50 pounds.
Authorization to work in the United States.
Must pass a pre-employment drug screen, including THC testing under company policy, and a criminal background check.

Nice To Haves

Previous experience in order processing, shipping and receiving, warehouse administration, or a related field.
Experience reviewing and organizing shipping and order documentation.
Familiarity with barcode scanners and scanning equipment.
Knowledge of Good Manufacturing Practices (GMP).
Familiarity with Food Safety, Food Defense, and HACCP principles.
Previous experience in warehouse, manufacturing, shipping, or distribution environments.

Responsibilities

Prioritize orders according to shipping methods and scheduled delivery dates.
Review order information across forms and systems for accuracy and completeness.
Print and prepare Pick Tickets, Packing Lists, Labels, Bills of Lading, SDS, TDS, and Certificates of Analysis.
Audit products and accompanying paperwork for accuracy.
Identify and document discrepancies for management review and process improvement.
Follow client-specific order processing requirements.
Organize and assemble documents in the correct sequence and assign them to the appropriate order folders.
Maintain accurate order records and update required spreadsheets.
Serve as a liaison between the Shipping and Customer Service departments.
Assist with order closures and other operational tasks as needed.
Support additional departmental duties and projects assigned by the Department Manager or Team Lead.