Control Desk Specialist

Odyssey•Vandalia, IL

5d•Onsite

About The Position

The Control Desk Specialist coordinates, prioritizes, and prepares order documentation to support accurate and efficient order fulfillment. The role reviews order information, verifies product and paperwork accuracy, prepares shipping documents, and ensures client-specific processing requirements are met. It also identifies and documents discrepancies for management review and maintains communication between Shipping and Customer Service. This is an onsite position in a warehouse and production environment. The schedule is full-time, expected to average approximately 40 hours per week, with overtime required as scheduled. The position has no supervisory responsibilities and reports to the Department Manager or Team Lead. Travel is not required. Pay is listed as $16–$17 per hour, with base pay also specified as $17.00 per hour. The work environment may involve exposure to airborne particles such as dust, shavings, odors, and fumes, as well as temperature and noise fluctuations. The role includes frequent hand use and may involve sitting, standing, climbing, balancing, stooping, kneeling, crawling, crouching, pushing, pulling, lifting, and carrying materials weighing up to 50 pounds. Employment is contingent on passing a pre-employment drug screen and criminal background check; the position is designated safety-sensitive.

Requirements

High school diploma or equivalent required.
Ability to work independently with minimal supervision.
Self-starter with the ability to take initiative and manage priorities.
Strong understanding of operating systems and order processing procedures.
Strong analytical and organizational skills.
Excellent oral and written communication skills.
Effective time management and attention to detail.
Strong interpersonal and conflict management skills.
Ability to work collaboratively as part of a team.
Professionalism, punctuality, reliability, and personal accountability.
Ability to manage multiple priorities in a fast-paced environment.
Ability to communicate effectively and read and comprehend English.
Ability to maintain the visual and auditory awareness necessary to work safely around moving equipment.
Ability to perform frequent grasping, picking, and handling of materials, and to lift and carry materials weighing up to 50 pounds.
Currently authorized to work in the United States.
Pass a pre-employment drug screen and criminal background check.

Nice To Haves

Previous experience in order processing, shipping and receiving, warehouse administration, or a related field.
Experience reviewing and organizing shipping and order documentation.
Familiarity with barcode scanners and scanning equipment.
Knowledge of Good Manufacturing Practices (GMP).
Familiarity with Food Safety, Food Defense, and HACCP principles.
Previous experience in warehouse, manufacturing, shipping, or distribution environments.

Responsibilities

Prioritize orders based on shipping methods and scheduled delivery dates.
Review order information across forms and systems for accuracy and completeness.
Print and prepare required documentation, including Pick Tickets, Packing Lists, Labels, Bills of Lading (BOL), SDS, TDS, and Certificates of Analysis (COA).
Audit products and accompanying paperwork to verify accuracy.
Identify and document discrepancies for management review and process improvement.
Ensure client-specific order processing requirements are followed.
Organize and assemble documents in the correct sequence and assign them to the appropriate order folders.
Maintain accurate order records and update required spreadsheets.
Serve as a liaison between the Shipping and Customer Service departments.
Assist with order closures and other operational tasks as needed.
Support additional departmental duties and projects assigned by the Department Manager or Team Lead.