Business Operations Analyst
About The Position
The Control Analyst is responsible for supporting the design, documentation, monitoring, and effectiveness of business line controls within the Process Risk and Control Methodology (PRCM) system. This role serves as a key partner to business line leadership, risk partners, and oversight functions by ensuring controls are accurately represented in enterprise control systems, risks are appropriately mitigated, and regulatory examinations and internal audits are managed effectively. The Control Analyst acts as a central point of coordination between the business line and second and third line partners, providing transparency, discipline, and consistency across control activities that support the operational and regulatory priorities of the assigned business line. In addition to the administrative aspects of the role, the Control Analyst is responsible for maintaining relationships and building rapport with the oversight teams and Regulatory Services. They work with Business Unit Risk Managers and Business Line partners to proactively identify key upcoming engagements, and with the Business Line Quality Assurance and Risk Control Self-Assessment teams to help ensure productive, good quality engagements occur with successful outcomes.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically four or more years of related experience
- Strong analytic, logical reasoning, and problem solving, risk vs. reward skills and thorough understanding of operational and compliance risks.
- Basic to advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact assigned lines of business.
- Basic to advanced understanding of the operations, products/services, systems, and associated risks/controls of the assigned lines of business.
- Basic to high degree of Risk/Compliance/Audit competencies.
- Strong process facilitation and project management skills.
- Strong and effective people skills including strong oral and written communication skills.
- Effective relationship building and negotiation skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
- Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
- Ability to manage multiple tasks/projects and deadlines simultaneously
Responsibilities
- Supporting the design, documentation, monitoring, and effectiveness of business line controls within the Process Risk and Control Methodology (PRCM) system.
- Ensuring controls are accurately represented in enterprise control systems.
- Ensuring risks are appropriately mitigated.
- Managing regulatory examinations and internal audits effectively.
- Acting as a central point of coordination between the business line and second and third line partners.
- Providing transparency, discipline, and consistency across control activities.
- Maintaining relationships and building rapport with oversight teams and Regulatory Services.
- Proactively identifying key upcoming engagements with Business Unit Risk Managers and Business Line partners.
- Helping to ensure productive, good quality engagements occur with successful outcomes with the Business Line Quality Assurance and Risk Control Self-Assessment teams.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
