Business Operations Analyst

APS • Phoenix, AZ

1d • Hybrid

About The Position

The Business Operations Analyst participates in the coordination, support, and maintenance necessary to ensure the proper and effective functioning of APS Operations Business Systems and Operations. With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. Serves as a business unit analytical specialist for reporting, data analytics, and other areas as defined. Works with other department functions to implement solutions defined by the business unit and measure improvements to ensure desired results were achieved. Works with other department functions to identify, plan and implement solutions that will maximize organizational effectiveness through the use of technology. Maintains and generates a variety of functional area reports with statistical summaries. Supports the development and maintenance of standardized reporting protocol to ensure data integrity and consistency. Assists with formulating, defining, and documenting business processes by clearly defining the project scope and objectives through research, benchmarking, and fact finding combined with a fundamental understanding of business functions, systems and industry standards. Lead smaller scoped projects by serving as the liaison between the Business Unit and IT for process improvements and/or system enhancements. May participate and contribute to projects with moderate or complex scope and budget. For cross-departmental projects, may work in conjunction with more senior personnel. This position requires a basic understanding of business operations, processes, and business unit(s) systems utilized within the organization.

Requirements

• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.

Nice To Haves

• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
• Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Responsibilities

• With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices.
• With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems.
• Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
• With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.
• Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes.
• With broad direction, participates in the development of effective business cases using sound cost/benefit analysis.
• Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
• Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis, planning, implementation, and communication to work process.
• Maintains documentation of processes, guidelines, tools, and training aids required to support business unit.
• May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities.
• Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes. Keeps apprised of current and emerging trends for business unit.
• Conducts research, performs data analysis, and reports findings through formal presentations.
• May be responsible for managing access and security for business unit systems, including associated documentation. Responsible for ensuring appropriate data security controls, process, and system documentation.

Benefits

• The company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications.
• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree