Business Operations Analyst

APS • Phoenix, AZ

1d • Hybrid

About The Position

This role helps keep APS operations running smoothly by strengthening the business systems, data, and processes that teams rely on every day. By analyzing information, improving reporting, and partnering across departments, this position helps APS make smarter, faster decisions and continuously improve how work gets done. The impact shows up in more reliable operations, better use of technology, and stronger outcomes for the customers and communities APS serves.

Requirements

• Experience supporting business operations through systems, reporting, analytics, or process improvement
• A solid understanding of how business processes and technology work together
• Strong analytical skills and comfort working with data, reports, and metrics
• The ability to collaborate across teams and communicate clearly with both technical and non‑technical partners
• An organized, detail‑oriented approach with the ability to manage multiple priorities
• Curiosity and a continuous‑improvement mindset aligned with APS’s service‑focused culture
• BS/BA equivalency or an equivalent combination of four years relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.
• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions.
• Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
• Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written.
• Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations.
• Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

Nice To Haves

• Experience participating in projects and identifying and resolving issues is preferred.

Responsibilities

• Partnering with operations, IT, and other teams to improve business systems, processes, and reporting
• Turning data into clear insights through dashboards, reports, and analytics that support better decisions
• Helping plan and support business projects, from defining scope to measuring results
• Identifying opportunities where technology can improve efficiency and effectiveness
• Documenting and standardizing processes to ensure consistency and data integrity
• Serving as a go‑between for the business and IT on smaller system enhancements and process improvements
• With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. With general direction provides operational support for business unit business systems including, but not limited to, researching and resolving problems
• Researches and analyzes routine to moderate business/operations problems within the business unit. Interfaces with IT, Systems Analysts, or vendor to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
• With general direction, participates in the analysis and recommendation of new business processes, which may include new systems and/or enhancements to existing systems. Ability to gather and write routine to complex requirements based on business needs.
• Works within areas of responsibility on process improvement initiatives and gap identification. Analyzes work process design, workflow, and technology solutions to streamline, automate, or improve processes.
• With broad direction, participates in the development of effective business cases using sound cost/benefit analysis.
• Maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
• Participates in project team assignments as a subject matter expert. May coordinate activities within the functional business areas. Participates in business needs analysis, planning, implementation, and communication to work process.
• Maintains documentation of processes, guidelines, tools, and training aids required to support business unit.
• May monitor and track business goals, activities, performance monitoring, and issues related to assigned unit to keep management apprised of business unit activities.
• Actively seeks knowledge and understanding of business/technical environment, priorities, procedures, and processes. Keeps apprised of current and emerging trends for business unit.
• Conducts research, performs data analysis, and reports findings through formal presentations.
• May be responsible for managing access and security for business unit systems, including associated documentation. Responsible for ensuring appropriate data security controls, process, and system documentation.

Benefits

• The company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree