Contracts Manager

QAD, Inc.•Atlanta, GA

19d•$95,000 - $109,000•Remote

About The Position

The Contracts Manager will lead QAD’s global day-to-day contract operations and act as a trusted, solution-minded partner to Sales, Deal Desk, Customer Success, Procurement, Finance, and Professional Services. The role is ideally positioned in the Eastern Time Zone to extend operational coverage across global teams. It offers the opportunity to transform contracting processes, build a robust contract operations framework, and lead AI-first contracting initiatives in a high-growth software company. The Contracts Manager will oversee legal intake and contract routing, review and negotiate commercial agreements, and help develop AI-enabled contract workflows. The position also focuses on improving contract operations, maintaining legal technology and contract repositories, advising business teams on contract matters, and creating self-service resources and training to reduce routine Legal requests.

Requirements

At least 5 years of contracts management experience in a fast-paced software or SaaS company.
Ability to work U.S. Eastern Time Zone hours is preferred; flexibility to support APAC business hours as needed.
A startup mentality and ability to build, establish, and scale operational processes and playbooks.
Hands-on experience or strong aptitude with AI-assisted contracting tools, CLM platforms, and intake or workflow automation tools.
Strong critical thinking, including anticipating business needs, challenging assumptions, and proposing better approaches.
Strong business judgment and a customer-centric, solution-oriented approach to deal execution and stakeholder alignment.
Excellent written and verbal communication skills and a track record of effectively supporting cross-functional business units.

Nice To Haves

Experience in a private equity-backed company is preferred.
Ability to work U.S. Eastern Time Zone hours is preferred.

Responsibilities

Establish and manage the Legal intake queue, triaging requests by type, priority, and risk.
Prepare and route customer, partner, and vendor agreements for signature in accordance with delegation of authority policies and service levels.
Review, draft, and negotiate NDAs, customer agreements and CSAs, vendor agreements, SOWs, amendments, and partner documents.
Use AI-assisted review tools and playbooks, escalating high-risk deviations with clear recommendations.
Identify, test, and scale AI-enabled use cases for automated intake, contract review, and routine query responses.
Refine and maintain AI playbooks and self-service resources.
Improve contract intake and routing workflows and maintain standard templates.
Serve as a power user or administrator for legal technology, including CLM implementation.
Maintain an accurate, transaction-ready contract repository.
Advise business teams on contractual interpretation and support Customer Success and renewals requests.
Support license compliance and audit requests.
Partner with Finance on collection and dispute workflows and contract rights reviews.
Triage legal notices through to resolution.
Build self-service resources and training to reduce routine requests to Legal.