Contract Manager

NCR Corporation•Atlanta, GA

3d•Onsite

About The Position

The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support NCR Voyix’s business objectives, with a specific concentration on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and restaurants industry. The role develops negotiation strategies, conducts negotiations with customers, evaluates risk exposure, and makes recommendations to internal business clients, including senior management. The Contracts Manager works with Pricing, Global Sales, and the CFO and Controller’s Offices to limit margin erosion and ensure compliance with internal policies, including order and revenue recognition. The role requires working under deadline pressure and responding to demands from a variety of business clients and contract counterparties. The Contracts Manager meets with internal clients to understand business objectives and transaction risks; leads customer negotiations and serves as NCR Voyix’s primary contact; reviews, edits, and drafts responses to customer terms; advises business people and senior management on contractual risks; and facilitates internal review and resolution of issues. The role also supports contracts after execution, including interpretation, potential disputes, and accounting or revenue recognition issues. It maintains knowledge of company policies and procedures, commercial contracting laws and practices in the Information Technology industry, NCR Voyix solutions and capabilities, financial analysis, tax laws, and general business laws. The role also develops and provides education on contracting best practices to internal organizations. The position is based at NCR Voyix’s Atlanta Global Headquarters. Availability outside normal working hours on short notice is required, and occasional travel may be required. Offers of employment are conditional upon passage of screening criteria applicable to the job.

Requirements

College degree.
8+ years of commercial contracting experience, preferably in the retail and restaurant industry.
Ability to be available outside normal working hours on short notice; occasional travel may be required.
Conceptual and innovative thinking, including identifying solutions, and ability to articulate complex legal and technical ideas.
Ability to acquire in-depth knowledge of NCR Voyix policies, organizational relationships, and procedures, and working knowledge of NCR Voyix solutions.
Excellent communication and writing skills, attention to detail, and ability to negotiate internally and externally at high levels.
Ability to work under short deadlines with minimal notice and supervision; self-sufficient and independent.
Customer-facing professionalism and excellent interpersonal skills.
Ability to identify legal issues and escalate them appropriately to the relevant attorney.
Ability to think conceptually in complex or completely new situations and communicate ideas internally and externally.

Nice To Haves

Master of Business Administration or similar advanced degree.
5+ years of technology sales commercial contracting experience in the retail and/or hospitality industry.
Commercial Contract Manager Certification.
In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services.
Ability to lead and conduct negotiations with minimal supervision and excellent conflict resolution skills.
Ability to coordinate the efforts of one or more personnel from different areas, internally and externally.

Responsibilities

Meet with internal clients to understand business objectives and assess risks arising from proposed sales transactions.
Lead the NCR Voyix team in negotiations with customers’ senior management, attorneys, and contract professionals.
Serve as NCR Voyix’s primary point of contact during customer negotiations.
Review, edit, and draft responses to customer-proposed terms and conditions.
Advise business people and senior management and make recommendations about contractual risks that could create legal or business exposure.
Identify risks, facilitate internal review, and obtain management or legal resolution.
Determine when issues require involvement from other business areas or the Law Department.
Work with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk between bid review and contract signature.
Provide front-line contractual interpretation support after contract execution, including assistance with potential disputes and accounting or revenue recognition issues.
Maintain in-depth knowledge of NCR Voyix procedures, processes, and policies, including the Contracts Policy, Incoming Orders and Backlog Policy, and Revenue Recognition Policy.
Maintain knowledge of commercial contractual laws and practices in the Information Technology industry, NCR Voyix solutions and capabilities, financial analysis (P&L), tax laws, and general business laws.
Develop and provide education on contracting best practices and relevant topics to internal organizations, including Sales, Customer Services, Professional Services, and Law Department associates.