Contracts Administrator

Galvanize

1d•$80,000 - $95,000

About The Position

The Contracts Administrator serves as the initial point of contact for contract requests and certain compliance functions. The role calls for expertise in contract administration and a customer-service background, with a focus on providing a memorable experience for internal and external customers. The position responds to contract-related inquiries, administers contract systems and procedures, drafts and reviews agreements, coordinates contract negotiations with customers and internal stakeholders, and supports contract extensions and renewals. It also maintains contract data and documents across relevant systems and assists the Vice President of Legal and delegates with retrieving contract documents as needed.

Requirements

At least 5 years of experience as a contract administrator, including at least 3 years working directly with external clients.
At least 2 years of customer service experience.
Demonstrated knowledge of quote-to-cash processes and ability to communicate with customers effectively and empathetically.
Expert-level Microsoft Word and Outlook skills.
Intermediate-level Excel and PowerPoint skills.
Experience with contract lifecycle management (CLM), customer relationship management (CRM), and enterprise resource planning (ERP) systems.
Bachelor's degree (BA/BS) in a related field, or equivalent years of education and experience.

Nice To Haves

Experience at a pharmaceutical, biotechnology, or medical device organization.
Knowledge of corporate compliance issues affecting the medical device industry.
Knowledge of the legal and regulatory framework affecting the medical device industry, including sales and marketing fraud and abuse issues, OIG and other industry guidance documents, and FDA regulations on promotion of marketed products.
Experience with Salesforce.com, NetSuite, and DocuSign IAM.

Responsibilities

Respond to a high volume of daily contract-related inquiries within department-established response times.
Manage contract management systems and procedures, educate and train internal customers, and maintain contract entitlements in ERP, CRM, and Agreement Management software.
Draft agreements, review customer redlines, and coordinate redlining with Legal, Finance, Operations, and other stakeholders.
Partner with Sales to negotiate agreements directly with customers via email or video calls.
Drive contract extensions or renewals; partner with Customer Service and Sales to support customer adherence to contracts and Galvanize's adherence to contract entitlements.
Update CLM, CRM, and ERP systems with contract data and retain related documents.
Assist the Vice President of Legal and delegates with retrieving contract documents as needed.