Contracts Administrator Lead

Gustavo Preston Company • Chelmsford, MA

10d

About The Position

Gustavo Preston Company services pumps, valves, and water systems in commercial building mechanical rooms. The Contracts Administrator Lead supports the company’s preventive maintenance contract business across a portfolio of 900+ active contracts covering booster pumps, ejectors, elevator pit pumps, zone valves, HVAC, and the Overwatch remote monitoring service. The role prices new work, develops customer accounts, reviews and executes contracts, and guides Contracts Administrators responsible for renewals and service records.

Requirements

• At least 3 years of contract administration experience; experience in a service, equipment, or maintenance business is ideal.
• At least 2 years of customer service or account management experience.
• High school diploma or equivalent required.
• Strong organization and attention to detail, with the ability to prioritize and coordinate team workload.
• Experience with Navision (Microsoft Dynamics NAV) or a similar ERP system, as well as Outlook, Word, and Excel.

Nice To Haves

• Quoting or sales experience.
• Experience training others or serving in a lead or senior role.
• Associate's or bachelor's degree in business or a related field.
• Familiarity with pumps, valves, or building mechanical systems.

Responsibilities

• Price new preventive maintenance contracts, including quotes based on site walkdowns, and grow existing accounts by adding sites and equipment.
• Review and execute customer contracts and terms and conditions.
• Train Contracts Administrators, assign and prioritize their daily work, and answer their questions as a go-to resource.
• Maintain accurate service item data in Navision using daily and weekly replacement reports, and use that data to develop new business.
• Oversee contract renewals, adjusting labor, materials, and third-party site fees as needed.
• Resolve customer questions and keep contracts current through customer ownership and management company changes.
• Partner with Sales, field engineers, and Credit to set up new accounts and collect certificates of insurance (COI) documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED