Contract Renewal Specialist

Nexthink•Boston, MA

3d•Hybrid

About The Position

Join Nexthink’s Global Sales Operations team as a Contract Renewal Specialist, managing contract and subscription renewals with partners and customers in North America. The primary focus is retaining and growing subscription revenue across existing customer accounts. The role is based from the Boston office, with a minimum of three days per week working from the office. The specialist manages renewal activity from customer communication and negotiation through quote and order processing, documentation, forecasting, and reporting. The role also supports customer growth and product adoption by helping existing customers understand the value of Nexthink’s newer products and packaged solutions, and by identifying opportunities to expand accounts. Close collaboration with sales, marketing, customer support, Solutions Consultants, Customer Success Managers, and Professional Services helps ensure customers receive a smooth renewal and transition experience.

Requirements

At least 5 years of experience in a similar position.
Strong business acumen.
Superior negotiation skills.
A customer service mindset.
Highly organized, with attention to detail.
Demonstrated effective teamwork, independence, and a proactive, energetic approach.
Resourcefulness and ability to succeed in a fast-paced environment.

Nice To Haves

Experience at a high-growth scale-up.
Salesforce experience.

Responsibilities

Collaborate with clients to understand their needs, negotiate renewal terms, and maximize renewal rates.
Coordinate timely and accurate completion of renewal paperwork, including quotes and order processing.
Establish processes to track, manage, and maximize renewal contracts.
Communicate regularly with customers and partners throughout renewals, follow up, address concerns, and explain renewal benefits.
Build and maintain strong customer relationships to retain existing customers.
Identify opportunities to upsell or cross-sell additional products and services.
Analyze customer usage patterns, satisfaction levels, and other data to identify renewal risks and opportunities and develop retention strategies.
Negotiate contract terms, pricing, and details to achieve outcomes beneficial to both the company and the customer.
Maintain accurate records of client interactions, contract details, terms and conditions, and renewal processes, ensuring documentation complies with company policies and industry regulations.
Work with sales, marketing, and customer support teams to gather information, address customer concerns, and streamline renewals.
Forecast renewals and generate reports on renewal metrics, including renewal rates and customer satisfaction scores; present findings to management.
Encourage existing customers to adopt Nexthink’s newer products by explaining their business value, timelines, and available support.
Position newer packaged solutions as ways for customers to get more value from their subscriptions and identify account expansion opportunities.
Partner with Solutions Consultants, Customer Success Managers, and Professional Services to align on account priorities and support smooth transitions.
Track customer progress and expansion opportunities as part of renewal forecasting and reporting.

Benefits

Health, dental, and vision coverage, described as 100% covered company benefits for US employees.
Access to life insurance, long-term disability, and accidental death/personal loss coverage.
Flexible hours.
Unlimited paid time off, in addition to 15 days of holidays.
11 company-paid holidays.
Three extra days for volunteering.
Hybrid work model.
Structured onboarding to foster connections and team integration.
Free access to professional training platforms.
Up to 16 weeks of paid leave for birthing parents or primary caregivers and 6 weeks for secondary caregivers.
401(k) plan with up to 4% company matching contributions and immediate vesting.
Bonuses for referring successful hires after three months of continuous employment.
Base salary and may also include a commission or performance bonus plan.