Recruiter: Intermediate 1

Cook Systems•San Antonio, TX

11h

About The Position

The Intermediate Contract Recruiter manages full-cycle recruitment for high-volume call center hiring classes, working closely with hiring managers and workforce planning teams to attract, assess, and hire candidates for customer service, sales, and support roles. The recruiter supports staffing forecasts and class start commitments while maintaining a positive candidate experience, meeting recruiting metrics, and following compliance requirements. This role builds candidate pipelines, conducts phone and virtual interviews, coordinates hiring activities, and partners with stakeholders across recruiting, onboarding, compensation, workforce management, background investigations, and learning and development. It also tracks candidate progress and recruiting data, manages hiring risks, and helps ensure candidates are ready for successful class starts.

Requirements

Bachelor's degree, or four additional years of related experience in lieu of a degree.
At least 2 years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
Experience supporting class-based hiring and large-scale recruiting initiatives.
Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
Experience using Applicant Tracking Systems (ATS), such as Workday, iCIMS, Taleo, or similar platforms.
Strong interviewing, candidate assessment, and relationship-building skills.
Excellent verbal and written communication skills.
Strong organizational skills with attention to detail and process accuracy.
Experience interpreting recruiting metrics and using data to inform recruiting decisions.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Ability to thrive in a fast-paced, high-volume recruiting environment.
Strong customer service mindset focused on candidate and hiring leader experience.
Effective stakeholder management and partnership skills.
Strong sense of urgency and accountability for hiring results.
Excellent time management and prioritization abilities.
Ability to identify recruiting risks and proactively develop solutions.
Commitment to compliance, process excellence, and data accuracy.

Responsibilities

Manage full-cycle recruitment for high-volume call center hiring classes, from requisition intake through offer acceptance and onboarding coordination.
Execute recruiting strategies to meet staffing forecasts and class start requirements.
Build and maintain candidate pipelines through job boards, social media, employee referrals, networking, and applicant tracking systems.
Conduct phone and virtual interviews to assess qualifications, customer service aptitude, communication skills, and alignment with business requirements.
Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
Prepare and extend employment offers according to established compensation guidelines.
Monitor candidate progression and proactively identify and mitigate risks to class readiness.
Maintain accurate candidate records, dispositions, and compliance documentation in the Applicant Tracking System (ATS).
Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
Collaborate with Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development to ensure successful class starts.
Ensure compliance with applicable employment laws, company policies, risk management practices, and recruiting procedures.