Contract Processor Manager

Westgate Resorts•Gatlinburg, TN

1h•Onsite

About The Position

This position is responsible for overseeing the contract processing department. The manager will ensure efficient and accurate processing of all contracts, manage a team of contract processors, and maintain compliance with company policies and procedures. The role involves working in a dynamic environment adjacent to the Great Smoky Mountains National Park, contributing to world-class guest experiences at Westgate Smoky Mountain Resort & Spa.

Requirements

Proven experience in contract processing or a related field.
Previous management or supervisory experience.
Strong understanding of contract administration and compliance.
Excellent organizational and time management skills.
Proficiency in relevant software and systems.
Ability to lead and develop a team.
Strong problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.

Nice To Haves

Experience in the hospitality or resort industry.
Familiarity with sales processes in a resort environment.

Responsibilities

Oversee the daily operations of the contract processing department.
Manage, train, and motivate a team of contract processors.
Ensure timely and accurate processing of all sales contracts.
Maintain compliance with all company policies, procedures, and legal requirements.
Identify and implement process improvements to enhance efficiency and accuracy.
Handle escalated issues and resolve discrepancies related to contract processing.
Collaborate with sales and finance departments to ensure smooth contract flow.
Generate reports on contract processing metrics and team performance.
Uphold the company's commitment to excellence and guest satisfaction.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match
Daily Pay
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs
Flexible Spending Accounts (FSA)
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement