Contract Processor II

Westgate Resorts•Gatlinburg, TN

3h•$19 - $21•Onsite

About The Position

To enter data into the computer system for production of contracts for the resorts, Account Services, In-house Sales, Asset Recovery, Telesales, and Customer Service, by performing the following duties.

Requirements

Computer literate.
Ability to work unsupervised and in a high-pressured environment.
Ability to accomplish multiple tasks as the same time.
One year of operational experience in the Time share Industry.
Must be detailed oriented.
Must have good customer services skills.
High school graduate and one year of operational experience in the Timeshare industry.
English speaking, bilingual a plus.
Ability to read and interpret documents.
Ability to write simple correspondence.
Ability to present information to owners and team members.

Nice To Haves

bilingual a plus

Responsibilities

Track, prepares, sorts received data (proposals) and source documents.
Compile, sorts and verifies accuracy of contract data to be entered.
Contact preparers of source documents to resolve questions/missing data.
Enter alphabetic and numeric data from data & source documents into computer following format displayed on screen and enters necessary codes.
Record completed work and respond to inquire regarding entered data
Transfer entered information into database and input information on spreadsheet of work completed.
Print and prepare documents for mailing by highlighting or putting sign here and return stickers on the documents. Also marking where owners, witness, and notary sign and notary stamp the documents.
Print ID cards, binders & books and obtain correct POS book to mailed out by selected carrier and fill out necessary documents for mailing.
Spot verify documents for accuracy of the names, full addresses, and figures, ensure mail out codes.
Respond to inquiries regarding entered data and handles customer service calls regarding documents.
Create daily owner email address reports.
Reprint documents for name change, corrections, missing owners signature, or possible notary problem requests received from email or CSD.
Process five (5) types of addendums approved by management and received from the resorts, Account Services, In house Sales, Asset Recovery, Telesales, Customer Service, Document Management, or the owners.
Process the necessary paperwork on Upg-N-DP / $ Mtg Mods for owners who received option letters to lower interest rates.
Charge additional down payments and process option when money is posted.
Process documents for the additional principal (AP) reports daily.
Print payment history for each account which status is Escrow, submitted, released, and deeded.
Calculate unused portions of Credit life or IU insurance and calculate new monthly payment.
Help with other positions including reprints of Customer Service Desk ticket (CSD) issues, print ID cards or specials projects when needed as designated by the manager or lead.

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact