Contract Manager and Deal Desk Specialist

Creatio • Boston, MA

13d • Onsite

About The Position

Creatio is hiring a Contract Manager & Deal Desk Specialist to support contract management and sales operations across the Americas region and LATAM. The role is based in Boston, MA, and combines contract management (80%) with deal desk support (20%). The specialist prepares and manages commercial agreements, supports sales quotations, and ensures Sales and Customer Success requests are processed accurately and on time. The position calls for an analytical, detail-oriented, proactive professional who is comfortable handling complex information, multiple priorities, and cross-functional stakeholders.

Contract work includes preparing and revising commercial agreements, processing new and updated contract requests, checking commercial terms and calculations, coordinating approvals, and maintaining contract documentation in the company CRM. Deal desk work includes preparing and updating quotations, assisting with deal structure and pricing, interpreting requests, and ensuring quotations align with contractual documentation. The specialist collaborates with Sales, Customer Success, Legal, and Finance and must manage multiple requests and deadlines, including during quarter-end closing.

Requirements

• Strong analytical and numerical skills, including the ability to work with calculations, structured data, and complex information.
• Excellent attention to detail and accuracy when working with documents, figures, and commercial terms.
• Confident proficiency in Microsoft Office, particularly Excel and Word, including formulas, calculations, and structured spreadsheets.
• Strong organizational and time-management skills, including the ability to prioritize multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills, including the ability to clarify requirements and structure information effectively.
• Proactive, solution-oriented approach and ability to work independently.
• Ability to learn new systems, processes, and business concepts quickly.
• Ability to work effectively in a fast-paced environment and manage workloads during peak periods, including quarter-end closing.
• Proficiency in English and Ukrainian for communication with international and internal teams.

Nice To Haves

• Previous experience in contract administration, document management, sales operations, finance, accounting, legal assistance, or similar administrative roles.
• Basic understanding of commercial agreements and their key components.
• Experience working with CRM systems or contract management tools.
• Familiarity with SaaS business models, pricing structures, or sales quotations.
• Experience collaborating with international or cross-functional teams.

Responsibilities

• Prepare, review, and revise commercial agreements, including NDAs, MSAs, SoWs, Order Forms, and contract amendments.
• Process contract requests by preparing new agreements, updating existing contracts, and managing subsequent revisions.
• Check the accuracy and consistency of contractual terms, pricing, currencies, contract values, and other commercial conditions.
• Calculate contract amendments and assess their effect on financial and commercial metrics.
• Coordinate contract approvals in accordance with internal policies, approval workflows, and procedures.
• Maintain accurate, up-to-date contract information and documentation in the company CRM system.
• Collaborate with Sales, Customer Success, Legal, and Finance to process contracts promptly and align them with business requirements.
• Manage multiple contract requests while maintaining accuracy and meeting deadlines.
• Support Sales and Customer Success with preparing, updating, and processing commercial quotations.
• Assist with deal structuring, pricing calculations, discounts, and commercial adjustments.
• Analyze incoming requests, clarify business requirements, and prepare accurate quotations and supporting documentation.
• Ensure consistency between sales quotations, commercial terms, and contract documentation.
• Maintain accurate deal-related information in the CRM system.
• Collaborate with internal stakeholders to resolve operational questions concerning pricing, quotations, and deal documentation.

Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements and initiatives supporting schedule management and well-being.
• A culture that celebrates achievements, values ideas, and empowers contributions.
• An innovative culture that embraces new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits designed to support employees and their families; the package may vary by country of residence and employment type.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed