Army TAP Contract Installation Manager (CIM)
About The Position
CALIBRE is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation. The CIM serves as the primary contractor representative at the installation and oversees daily TAP operations, service quality, and coordination with Government personnel, command leadership, and community stakeholders. The role provides installation-level leadership while remaining directly involved in helping Soldiers prepare for the transition from military to civilian life. The CIM manages operational activities, supervises staff, monitors program performance, and ensures compliance with Army TAP requirements, Government policies, and contract standards. The position is responsible for operational oversight, staff coordination, customer satisfaction, and effective delivery of transition assistance services. This is a full-time position with an hourly pay rate of $36.81 per hour.
Responsibilities
- Manage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities.
- Serve as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders.
- Coordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services.
- Ensure services follow approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations.
- Supervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management.
- Monitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements.
- Provide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements.
- Identify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination.
- Support hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts.
- Perform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
