Contract & Compliance Coordinator

Beacon Mobility•Hudson, MA

3d•Onsite

About The Position

JYL Transportation, Inc. is seeking a Contract & Compliance Coordinator to provide billing and customer account support. This role partners with Operations and Finance teams to ensure accurate and timely revenue recognition. The coordinator will collect, validate, and maintain trip and service data for client invoicing, and collaborate with operations teams to ensure daily transportation activity is properly documented and submitted for billing. Responsibilities include preparing, reviewing, and processing invoices, verifying trip records, interpreting transportation contracts, and processing various billing cycles within deadlines. The role also involves resolving billing discrepancies, monitoring accounts, communicating with clients, generating reports, and maintaining billing system data. Ensuring compliance with contracts, regulations, and company policies is crucial, as is maintaining documentation for audits. The position requires meeting productivity and accuracy standards, and supporting driver safety compliance reporting. Other duties as assigned.

Requirements

Associate degree in Business Administration, Accounting, Finance, or a related field preferred.
An equivalent combination of education and relevant experience may be considered.
Two (2) years of experience in billing, invoicing, accounts receivable, customer service, administrative support, or a related field preferred.
Experience in transportation, logistics, healthcare transportation, or contract-based billing environments preferred.
Experience using billing, accounting, ERP, scheduling, or transportation management systems preferred.
Strong attention to detail and commitment to data accuracy.
Ability to analyze billing data and identify discrepancies.
Strong organizational, prioritization, and time management skills.
Excellent customer service, verbal communication, and written communication skills.
Proficiency in Microsoft Excel, Outlook, Word, and reporting tools.
Ability to handle sensitive financial and client information with discretion and confidentiality.
Ability to work independently while collaborating effectively across departments.
Strong problem-solving and critical-thinking skills.
Ability to interpret contracts, pricing schedules, and billing requirements.
Ability to learn and navigate multiple software systems and databases.

Responsibilities

Provide billing and customer account support while partnering with Operations and Finance teams to ensure accurate and timely revenue recognition.
Collect, validate, and maintain trip and service data required for accurate client invoicing.
Collaborate with operations teams to ensure daily transportation activity is properly documented and submitted for billing.
Prepare, review, and process invoices and related billing documentation for assigned clients.
Verify trip records, mileage, wait time, no-shows, cancellations, and special services prior to invoice generation.
Interpret transportation contracts, service agreements, and pricing schedules to ensure accurate invoicing and compliance with billing requirements.
Process weekly, monthly, and contract-specific billing cycles within established deadlines.
Resolve billing discrepancies, payment issues, and client inquiries in a timely and professional manner.
Monitor accounts for payment discrepancies and assist in identifying billing errors or revenue leakage opportunities.
Communicate directly with clients regarding invoices, billing questions, and supporting documentation.
Generate billing reports, invoice summaries, and other client-requested reporting.
Maintain rate schedules, contract pricing, and billing system data to ensure invoice accuracy.
Ensure billing practices comply with transportation contracts, broker requirements, service level agreements, company policies, and applicable regulations.
Maintain accurate documentation to support audits, customer reviews, and internal controls.
Meet established productivity, accuracy, and service standards.
Support and assist operations when needed with driver safety compliance reporting and documentation.
Perform other duties as assigned.