Contract Channel Sales Analyst

Electrolux Group•Charlotte, NC

2d•Hybrid

About The Position

The Contract Channel Sales Analyst supports the Contract Channel business through customer quote administration, pricing maintenance, operational issue resolution, forecasting support, and new product implementation. The role serves as a liaison among National Account Managers, Builder Account Managers, Pricing, Product Line Management, Supply Chain, Customer Service, and contract customers to support accurate pricing, efficient operations, and forecast visibility. The position supports major and strategic accounts, including Ferguson, HD Supply, Grainger, Lowe's Pro Supply, Costco, The Home Depot, PC Richard & Son, and Clayton Homes. It also develops reporting and insights to improve channel execution and customer satisfaction. The role requires strong analytical skills, operational discipline, and customer focus. The posting prefers a bachelor's degree in business, Supply Chain, Finance, Marketing, or a related field, and states 3–5 years of experience in sales operations, pricing, customer support, supply chain, contract administration, or a related function. The position offers flexible work hours and a hybrid work environment. Visa sponsorship is not available at this time.

Requirements

3–5 years of experience in sales operations, pricing, customer support, supply chain, contract administration, or a related function.
Strong analytical skills and operational discipline.
Advanced Excel skills, including PivotTables, XLOOKUP or INDEX-MATCH, Power Query, and building and auditing complex multi-sheet models.
Working SQL skills for pulling and joining data from sales, pricing, and freight sources.
Power BI experience for dashboards and recurring reports.
Ability to analyze pricing, margin, freight, and volume trends and turn findings into recommendations.
Ability to translate data into a clear story for sales leaders through concise written and verbal communication.
Strong attention to detail and data integrity, including documenting formulas and processes so reports are repeatable.
Hands-on experience with Microsoft Copilot across Excel, PowerPoint, Word, Outlook, and Teams.
Strong prompt-writing skills and ability to validate and correct AI output.
Experience using AI to automate manual reporting steps, such as data cleanup, variance commentary, and report refreshes.
Ability to critically evaluate AI output and check its accuracy against source data before it reaches leadership.
Bachelor's degree in business, Supply Chain, Finance, Marketing, or a related field is preferred.

Nice To Haves

DAX experience with Power BI.
Familiarity with Power Automate or similar workflow automation tools.
Experience in building products, appliances, distribution, or B2B sales environments.
Exposure to CRM data, such as Salesforce or similar systems.
Experience training or coaching colleagues on AI tools.

Responsibilities

Create, maintain, and manage customer quotes in company quoting systems.
Support quote development and implementation for key national accounts and other Contract Channel customers.
Ensure customer quotes are accurately loaded, maintained, and updated according to approved pricing strategies.
Monitor quote expiration dates and coordinate timely renewals.
Validate pricing accuracy and resolve quote discrepancies.
Maintain current ABD and Ferguson pricing files and execute customer-specific price loads.
Verify pricing integrity across systems and support annual and mid-year pricing updates.
Investigate and resolve customer pricing discrepancies and rebate-related issues.
Maintain pricing documentation and audit trails to support compliance and consistency.
Manage daily operational activities supporting Contract Channel customers.
Monitor and clear IDOCs and other system exceptions affecting order flow.
Maintain and work an incompletion log to resolve outstanding order and customer issues.
Address customer expected pricing concerns in coordination with pricing, customer service, and sales teams.
Identify process improvements to reduce operational disruptions and improve customer satisfaction.
Collaborate with Product Line Management and Sales teams to incorporate new products into quoting and pricing tools.
Maintain accurate product attributes, pricing information, and customer-specific configurations.
Monitor product transitions, discontinued products, and replacement models.
Communicate new product introduction updates to relevant stakeholders.
Partner with National Account Managers and Builder Account Managers to develop accurate demand forecasts.
Analyze current business trends, pending projects, and future opportunities to improve forecast accuracy.
Support RDC-level forecasting and inventory planning efforts.
Provide visibility into market opportunities, quote pipelines, and customer demand changes.
Coordinate across National Account Managers, Builder Account Managers, Pricing, Product Line Management, Supply Chain, Customer Service, and Contract Customers.
Support issue resolution and continuous improvement initiatives.
Develop reporting and insights to improve channel execution and customer satisfaction.
Build repeatable monthly reporting packages, such as business reviews, with clear charts and executive-ready summaries.
Use AI tools to automate manual reporting steps and validate AI-generated output against source data.