Continuous Improvement Coordinator

Wheeler Machinery Co•Salt Lake City, UT

13d

About The Position

The Continuous Improvement Coordinator coaches, teaches, and mentors frontline employees and leaders on continuous improvement (CI) methodology within an assigned area of the business: Service, Parts, or HQ/Rental. The Coordinator owns CI support for that area at every Wheeler location and serves as the primary CI partner for the branches assigned to it. In partnership with area leadership, the Coordinator connects improvement work to the department’s priorities, playbook, and KPIs, integrating CI into the area’s daily operations. The role spends most of its time at the Gemba, using Lean and Wheeler tools to foster an engaged problem-solving culture and sustain the Wheeler Way Forward. Branch managers remain accountable for leading CI at their branches; the Coordinator equips and supports them through coaching, mentoring, facilitation, and predictable branch visits. Assignments may change as circumstances evolve. Branches are within driving distance of Salt Lake City, Utah, and travel frequency varies by area of focus.

Requirements

Unwavering commitment to working safely.
Bachelor’s degree or equivalent.
At least 2 years of full-time experience in a continuous improvement role.
Proficiency applying Lean tools, including people development, mapping, problem-solving methods, standards, 5S, error proofing, Daily Management, and KPIs.
Excellent communication and interpersonal skills, including comfort speaking to groups of employees at all levels.
Ability to build credibility with frontline teams and leaders without direct authority.
Willingness and ability to travel independently and regularly to assigned branch locations.
Valid driver’s license and ability to follow safe driving practices, including Wheeler’s Goal 360 program.
Trustworthiness and comfort working autonomously across multiple locations.

Nice To Haves

Experience in a technical or logistics environment.
Background in a service, parts, or dealership environment.
Experience implementing Daily Management or tiered huddle systems.

Responsibilities

Support implementation of the Wheeler Way Forward Strategic Framework within the assigned area and branches.
Partner with area department leadership and facilitate kaizen and problem-solving tied to the department’s playbook and KPIs.
Own CI support for the assigned area at every branch and coordinate with each branch’s assigned Coordinator for on-site execution.
Support branch managers in leading CI with their teams through recurring visits, coaching, and Gemba habits.
Coach leaders and teams in Daily Management, tiered huddles, KPI trees, and Leader Standard Work, and help sustain these practices.
Mentor frontline employees to drive change, improve business indicators, and simplify operations.
Lead and coach problem-solving using PDCA, 5 Whys, A3, and other Lean tools appropriate to the problem.
Support and drive the CI Card system, including timely responses, participant recognition, and closing the loop on every card.
Facilitate the Wheeler Way Forward training class on a rotating basis with other Coordinators and coach participants from the assigned area on improvement projects.
Develop and share One-Point Lessons and standard work with employees who perform the work.
Partner with other departments on cross-area business needs at assigned branches, such as gathering data with Marketing to improve customer experience.
Track and report area and branch engagement, identify locations that have disengaged or lost momentum, and prioritize follow-up support.
Capture and share improvement wins across branches and areas.