Continuous Improvement Coordinator

Wheeler Machinery•Salt Lake City, UT

12d

About The Position

The Continuous Improvement Coordinator coaches, teaches, and mentors frontline employees and leaders on continuous improvement (CI) methodology within an assigned business area: Service, Parts, or HQ/Rental. The Coordinator owns CI support for that area at every Wheeler location and serves as the primary CI partner for assigned branches. Working with area leadership, the Coordinator connects improvement work to the department’s priorities, playbook, and KPIs, integrating CI into how the area operates. The role spends most of its time at the Gemba, using Lean and Wheeler tools to foster employee engagement, problem-solving, and the Wheeler Way Forward. Branch managers remain accountable for leading CI at their branches; the Coordinator equips and supports them in doing so. Each Coordinator is assigned areas of focus that determine department partners and the branches where they serve as the primary CI contact. Execution may overlap across areas at a branch, but accountability for an area’s CI support rests with its Coordinator. Assignments may change as circumstances evolve. Branches are within driving distance of Salt Lake City, Utah, and travel frequency varies by area of focus.

Requirements

Bachelor’s degree or equivalent.
At least 2 years of full-time experience in a CI role.
Proficiency applying Lean tools, including people development, mapping, problem-solving methods, standards, 5S, error proofing, Daily Management, and KPIs.
Excellent communication and interpersonal skills, including comfort speaking to groups of employees at all levels.
Ability to build credibility with frontline teams and leaders without direct authority.
Willingness and ability to travel independently and regularly to assigned branch locations.
Valid driver’s license and adherence to safe driving practices, including Wheeler’s Goal 360 program.
Trustworthiness and comfort working autonomously across multiple locations.
Unwavering commitment to working safely.

Nice To Haves

Experience in a technical or logistics environment.
Background in a service, parts, or dealership environment.
Experience implementing Daily Management or tiered huddle systems.

Responsibilities

Support implementation of the Wheeler Way Forward Strategic Framework within the assigned area and branches.
Partner with area department leadership and facilitate kaizen and problem-solving focused on the department’s playbook priorities and KPIs.
Own CI support for the assigned area across all branches, coordinating with each branch’s assigned Coordinator on on-site execution.
Support branch managers in leading CI with their teams through a recurring visit cadence, coaching, and Gemba habits.
Coach leaders and teams in Daily Management, tiered huddles, KPI trees, and Leader Standard Work, and help sustain these practices.
Mentor frontline employees to drive change in their work areas, improve key business indicators, and simplify operations.
Lead and coach problem-solving activities using PDCA, 5 Whys, A3, and other Lean tools appropriate to the problem.
Support and drive the CI Card system, including timely responses, participant recognition, and closing the loop on every card.
Facilitate the Wheeler Way Forward training class on a rotating basis with other Coordinators and coach participants from the assigned area on improvement projects.
Develop and share One-Point Lessons and standard work with the people who perform the work.
Partner with other departments on cross-area business needs at assigned branches, such as gathering data with Marketing to improve customer experience.
Track and report area and branch engagement, flagging disengaged locations or those that have lost momentum so follow-up support can be prioritized.
Capture and share improvement wins across branches and areas.