Internship – Continuous Improvement Analyst (Year-Round)

Baird•Milwaukee, WI

7d•Hybrid

About The Position

The Business Process team is part of Baird’s Operations Department and identifies opportunities for improvement, drives efficiencies, and provides expertise on regulations, policies, and end-to-end processes. Continuous Improvement Analysts research and resolve daily end-user questions, identify problem areas using documented metrics and analysis, and collaborate on solutions. The intern will gain hands-on experience working with the team, Operations, and clients while learning how people, processes, and technology work together to create business value. This is a hybrid, year-round internship based in Baird’s downtown Milwaukee office. The intern works in the office four days per week and remotely one day per week. The role requires full-time availability during summer (37.5–40 hours per week) and part-time availability during school semesters (15–20 hours per week). Baird is seeking a local student who can start in June 2027 and expects an anticipated graduation date of May 2028 or later. The intern provides client service and technical support; assists with end-user research and resolution; helps test workflow solutions and document issues, solutions, and metrics; supports system administration; analyzes automated processes for improvement opportunities; updates process and training materials; and contributes observations and recommendations to process-improvement work. The internship also provides exposure to Operations, Business Process, Continuous Improvement, Private Wealth Management, and the financial services industry through meetings, training, and collaboration. Baird’s intern program offers hands-on projects, mentorship, networking, professional development, and events. Baird is not currently hiring individuals who now or in the future require employment visa sponsorship. The company states its commitment to diversity and equal employment opportunity.

Requirements

Be pursuing a bachelor’s degree in business administration, management information systems, information technology, operations management, finance with a technology concentration, communications, or a related field.
Have an anticipated graduation date of May 2028 or later.
Have strong verbal and written communication skills and the ability to communicate clearly and professionally with clients and associates, including communicating technical information to technical and non-technical personnel.
Demonstrate commitment to excellent customer service for clients and associates.
Demonstrate organizational excellence, ability to manage multiple priorities, strong attention to detail, and commitment to high-quality, on-time delivery.
Demonstrate motivation, proactivity, strategic thinking, and commitment to learning and contributing effectively.
Have analytical and problem-solving skills, including the ability to evaluate information and identify actionable solutions.
Have a desire to learn new systems and policies.
Be able to work full time during the summer, 37.5–40 hours per week, and part time during school semesters, 15–20 hours per week.
Be a local student able to start in June 2027.
Work four days per week in the downtown Milwaukee office and one day remotely.
Not require employment visa sponsorship now or in the future.

Nice To Haves

Experience with Jira, Azure, or other tracking tools.
Advanced knowledge of Microsoft Office products, including strong Word, Excel, PowerPoint, and SharePoint skills.

Responsibilities

Provide client service and technical support to the team, clients, and associates.
Support research and resolution of end-user questions.
Assist with manual testing of workflow solutions, documentation of issues and solutions, and metric tracking.
Help with system administration activities, including user, role, and permission setup and error-log monitoring.
Analyze existing automated processes and identify improvement opportunities using documented metrics.
Collaborate with the team to update user guides, training materials, process models, and decision models.
Share observations and recommendations to improve client and associate experiences through process-improvement work.
Participate in team meetings, trainings, and collaboration with associates across Operations, Business Process, Continuous Improvement, and Private Wealth Management.