Contested Foreclosure Specialist III - Witness (On-site)

Newrez LLC•Tempe, AZ

6d•Onsite

About The Position

The Contested Foreclosure Specialist III supports the Foreclosure Department with litigation matters involving foreclosure accounts. The role provides litigation support to more junior specialists by appearing in person and by telephone at court proceedings and depositions as a records custodian and fact witness, explaining Shellpoint Mortgage Servicing’s records and servicing processes under oath. The specialist manages assigned contested cases and supports outside counsel in resolving foreclosure litigation and achieving recovery through the court system. Travel is required, including in-person travel for trials that do not permit telephonic witness appearances. The role reviews mortgage loan documents, handles settlement and attorney requests within assigned authority, coordinates discovery responses with law firms, researches relevant legal issues, tracks litigation and witness obligations in designated systems, and escalates potential liability, authority issues, or emerging trends. The position is required to be performed on-site because its essential functions cannot be performed remotely, though the role also requires the ability to work effectively remotely and while traveling.

Requirements

High school diploma or equivalent.
At least 5 years of direct foreclosure or mortgage servicing-related experience.
At least 3 years of litigation resolution experience.
Strong communication, analytical, and organizational skills, with attention to detail.
Ability to meet individual and team case management goals.
Ability to multitask and remain goal-oriented.
Ability to work independently or as part of a team with minimal supervision.
Valid driver’s license.
Ability to travel more than 50% of the time.
Excellent verbal and written communication skills.
Ability to manage time effectively and work independently.
Ability to take direction from other Foreclosure Teammates to provide accurate testimony.
Ability to work effectively remotely and while traveling.
Must have a smartphone meeting Company security standards and capable of installing apps such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Nice To Haves

Bachelor’s degree.
Experience in the legal field with a law firm.

Responsibilities

Manage an assigned portfolio of contested cases in the foreclosure litigation inventory.
Appear in person and by telephone as a records custodian and fact witness at trials, depositions, mediations, and other proceedings to explain servicing processes under oath.
Travel to appear in person at trials when telephonic witness appearances are not permitted.
Read, review, and interpret mortgage loan documents for testimony in contested foreclosure litigation.
Settle cases with minimal supervision within established settlement authority parameters.
Process attorney requests for settlement authority, check requests, and other matters needed to resolve suits.
Coordinate with law firms on responses to discovery, including admissions, interrogatories, and document production.
Research legal issues relevant to recovery efforts and provide information support to legal recovery efforts.
Identify and escalate liability issues or matters beyond authority to the Supervisor.
Identify and escalate potentially problematic trends to the Supervisor and Team Lead.
Receive and process correspondence on accounts assigned to attorneys.
Track actions, discovery, witness requirements, and obligations in Black Knight (LoanSphere), Finastra Fusion Servicing Director, or another tracking database.
Coordinate with management and team members to ensure required appearances are covered.
Assist with special projects and perform other duties assigned by management.