Contents Crew Chief

Servpro•Chantilly, VA

About The Position

The Contents Crew Chief is the front-line representative of the SERVPRO brand and demonstrates the company’s commitment to helping customers and clients. The role coordinates, monitors, and performs work on restoration projects to meet service needs and provide a positive customer experience. The position is based at the Chantilly Office and includes leading contents technicians, maintaining project documentation, and coordinating project progress with the contents project manager and office staff.

Requirements

Valid driver's license.
At least 1 year of experience in restoration, preferably contents cleaning.
Ability to lift at least 50 pounds regularly and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to repetitively push, pull, lift, and carry objects.
Ability to work with or around cleaning agents.

Nice To Haves

High school diploma or GED preferred.
IICRC certification is a plus but is not required.

Responsibilities

Coordinate and perform production processes as scheduled and ensure quality control.
Manage the customer and client experience and overall satisfaction throughout the project.
Communicate clear expectations to contents technicians and supervise their activities.
Document a detailed and accurate job file to support the services provided.
Manage labor and consumable item usage on assigned projects.
Communicate project progress and issues to the contents project manager and office staff.
Communicate and follow OSHA guidelines for job safety.
Protect and properly use equipment and materials.
Coach and train restoration technicians.