Contents Crew Chief

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton • Chantilly, VA

6d • $60,000 - $72,500 • Onsite

About The Position

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring a Contents Crew Chief at its Chantilly Office. The Contents Crew Chief serves as a front-line representative of the SERVPRO brand, demonstrating its commitment to helping customers. The role coordinates, monitors, and performs project work to fulfill service needs and provide a positive customer experience.

The position involves coordinating production processes, maintaining quality control, managing customer satisfaction throughout projects, directing contents technicians, documenting job files, managing labor and supplies, and communicating project progress and issues to the contents project manager and office staff. The Crew Chief also follows job-safety guidelines, protects equipment and materials, and coaches and trains restoration technicians.

Compensation is described as a target annual total that includes base salary and commission opportunities. Individual earnings vary based on performance, commission achievement, and other applicable factors.

Requirements

• Valid driver’s license.
• At least 1 year of experience in restoration, preferably contents cleaning.
• Ability to lift a minimum of 50 pounds regularly and occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
• Ability to repetitively push, pull, lift, and carry objects.
• Ability to work with or around cleaning agents.

Nice To Haves

• High school diploma or GED preferred.
• IICRC certification is a plus, but not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction through the project process.
• Communicate clear expectations to content technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with the contents project manager and office staff about project progress and issues.
• Communicate and follow OSHA guidelines for job safety.
• Manage assets by protecting and properly using equipment and materials.
• Coach and train restoration technicians.

Benefits

• Paid holidays
• Earned commissions
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• 401(k) matching
• Dental insurance
• Continuous education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED