Content Operations Specialist

Come and See • Colorado Springs, CO

1d • Hybrid

About The Position

The Come and See Foundation is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The Chosen has captivated millions around the world with its powerful storytelling, high production values, and authentic portrayal of the life and ministry of Jesus. As a faith-driven initiative, the Foundation plays a pivotal role in funding, distributing, and engaging audiences to ensure that the message of The Chosen continues to inspire and touch lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, the Come and See Foundation is committed to amplifying the impact of The Chosen and creating transformative experiences that resonate with audiences worldwide.

The Content Operations Specialist serves as a key operational leader within the Product & Technology team, responsible for the end-to-end publishing, organization, and presentation of content across all digital platforms. This role ensures that all content is accurately published and aligned with product strategy and ministry objectives.

Reporting to the Principal Product Manager, the Content Operations Manager works closely with product, design, engineering, and localization teams to deliver a seamless and engaging content experience across mobile, web, and connected TV platforms. This individual owns the systems and workflows that power content delivery, ensuring consistency, efficiency, and scalability.

The ideal candidate is highly detail-oriented, operationally excellent, and comfortable managing complex content pipelines. They bring strong judgment in content presentation and thrive in environments where precision, organization, and cross-functional collaboration are critical.

Requirements

• Experience working with content management systems (CMS) and digital publishing workflows.
• Strong understanding of metadata structures, content organization, and taxonomy.
• Familiarity with video platforms, streaming workflows, and asset management.
• Ability to manage complex operational processes across multiple platforms.
• Bachelor’s degree or equivalent experience preferred.
• 4–6 years of experience in content operations, digital publishing, or related roles.
• Demonstrated ability to manage high-volume content workflows with accuracy and efficiency

Nice To Haves

• Experience working with mobile, web, and/or connected TV platforms preferred.
• Experience working in media, streaming, or content-driven platforms strongly preferred.
• Experience in non-profit, faith-based, or mission-driven organizations a plus

Responsibilities

• Oversee the end-to-end publishing process for all video content, including metadata, subtitles and audio tracks, thumbnails, and associated assets.
• Ensure content is accurate, complete, and published on schedule across all platforms.
• Maintain high standards for metadata quality, consistency, and completeness.
• Manage content updates, corrections, and re-publishing as needed.
• Own the creation, organization, and ongoing management of content rails within the application.
• Collaborate with product and marketing teams to optimize content placement and discoverability.
• Ensure content presentation aligns with product strategy and user experience goals.
• Continuously refine placement and linking approaches based on performance insights and stakeholder input.
• Serve as the primary owner of the content management system (CMS) and related tooling.
• Define and improve workflows for publishing, editing, and maintaining content.
• Establish validation rules, governance standards, and best practices within the CMS.
• Partner with engineering and product teams to enhance CMS capabilities and usability.
• Partner closely with localization, QA, product, and engineering teams to ensure content readiness and quality.
• Communicate publishing timelines, risks, and dependencies to stakeholders.
• Support marketing and ministry teams with content-related initiatives and campaigns.
• Manage content scheduling, including publish and unpublish timing.
• Maintain oversight of content versions, updates, and archival processes.
• Ensure compliance with content availability windows and organizational standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree