Content Manager, Transformation

JLL • Chicago, CO

4d • Onsite

About The Position

JLL’s Transformation Office (TO) is seeking a Content Manager to drive written storytelling for Accelerate 2030, the company’s enterprise-wide transformation initiative. The role translates complex transformation data, initiative updates, and leadership input into clear, compelling narratives for employees and leaders. The Content Manager owns drafting enterprise-level Accelerate 2030 content and supports initiative-level communications leads with templates and editorial guidance, partnering closely with the TO Change Management & Comms Lead and TO Change Manager to deliver consistent, timely communications throughout the transformation.

Requirements

• Strong written communication, storytelling, and editing skills, with the ability to turn complex ideas into clear, compelling English for employees and senior leaders.
• Experience working with data and updates from multiple teams and interpreting functional and business-segment context for an enterprise-wide narrative.
• Strong organizational skills and the ability to manage multiple drafts, stakeholders, and deadlines simultaneously.
• Experience collaborating with senior leaders and giving and receiving clear, constructive feedback on written content.
• Background in internal communications, corporate communications, or journalism.
• Bachelor’s degree in communications, English, journalism, or a related field, or equivalent professional experience.
• Ability to work independently while managing input and approvals from multiple stakeholders.

Nice To Haves

• Experience in change management or transformation communications.
• Familiarity with enterprise communications calendars and multi-channel content deployment.
• Experience tracking and reporting on communication effectiveness.
• Prior experience creating reusable templates, style guides, or FAQs for distributed teams.
• Experience working within corporate real estate, professional services, or a large matrixed organization.
• Basic familiarity with transformation or organizational change frameworks.
• Comfort partnering cross-functionally with change managers, business-line communications contacts, and senior leadership.

Responsibilities

• Draft and deploy written content for TO activation and Accelerate 2030 storytelling, including the case for change, leader messages, the L-band newsletter, and initiative success stories.
• Turn Transformation Office and initiative inputs, such as the wins tracker, KEY updates, and interviews, into plain-English narratives.
• Maintain the communications calendar, ensure messages are sent on time through appropriate channels, and refine the approach based on feedback and learnings.
• Create and maintain reusable templates, message guides, and FAQs for initiative-level communications leads.
• Edit and tone-check initiative messaging for alignment with Accelerate 2030 storytelling principles and plain-English standards.
• Coordinate content reviews and approvals with the TO Change Management & Comms Lead, TO Change Manager, and business-line communications contacts.
• Track communications sent, including audience and channel, and share learnings with the TO Change Management & Comms Lead.
• Own drafts of Accelerate 2030 transformation narratives, newsletters, message guides, and other enterprise content, and edit initiative drafts.
• Recommend message wording, timing, and channels to the TO Change Management & Comms Lead for approval.
• Bring draft materials and timelines to Comms Council for review, capture feedback, and update drafts accordingly.
• Participate in TO Change & Comms working sessions to gather wins, decisions, and requests and confirm writing priorities.
• Offer drafting support and templates to initiative communications leads, and review their drafts on request.
• Work in close partnership with the TO Change Manager.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Discretionary performance bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level