Content Management Coordinator

Scholastic • Norwalk, CT

1d • $54,500 - $54,500

About The Position

Weston Woods Studios and Scholastic Audio are seeking a Content Management and Operations Coordinator to support two business lines in a small, cross-functional, collaborative environment. The position manages databases supporting more than 10,000 products, coordinates digital content delivery and customer onboarding, and oversees operational and administrative processes. It also provides customer service and sales team support, including responding to inquiries, resolving fulfillment issues, and assisting with orders and follow-up.

Requirements

• High school diploma or equivalent.
• Proficiency in Excel.
• Highly motivated, self-starting, and detail-oriented, with the ability to multitask and maintain excellent attention to detail.
• Strong verbal and written communication skills.
• Ability to set priorities and meet deadlines.
• Effective interdepartmental communication skills.
• Ability to work independently and as part of a team in a busy environment.
• Ability to take initiative and be proactive.

Responsibilities

• Independently manage databases for two business lines supporting more than 10,000 products.
• Manage content delivery to digital partners.
• Manage customer onboarding and content delivery for the in-house streaming platform.
• Oversee product setup and maintenance for new titles and coordinate pre-publication costs with production.
• Oversee metadata flow and coordinate asset delivery for new and existing accounts.
• Coordinate submission of content and materials to reviewers, awards committees, and festivals.
• Submit products for curriculum correlation and MARC records, coordinate product drop shipments, and create and maintain price lists as needed.
• Submit and maintain bids and quotes for Weston Woods sales to schools and school districts.
• Monitor account reporting portals and provide statements to Finance for sales and royalty reporting.
• Upload and code accounts-payable invoices, set up vendors, and follow up as needed.
• Prepare ad hoc reports and analysis.
• Answer incoming calls and monitor general mailboxes.
• Field incoming requests, prioritize them, and direct them as necessary.
• Initiate warehouse adjustments for fulfillment issues, including shipping errors and damaged products.
• Support Sales teams by coordinating distribution of sell sheets and order forms, answering product questions, assisting with orders, and following up with customers.
• Provide a high level of support to internal and external customers.

Benefits

• Full suite of health and wellness benefits, including a $0 deductible medical plan.
• 401(k) Retirement Savings Plan with Roth and Traditional contribution options.
• Tuition-free programs for undergraduate and graduate degrees.
• Generous parental leave program.
• Employee Stock Purchase Plan with an opportunity to purchase stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED