Contact Center Security Monitoring Specialist (Starting at 20/hr, On-Site)

SimpliSafe is a high-tech home security company seeking a monitoring support specialist to provide top-tier support to customers. The successful candidate will respond to emergency and non-emergency alarms calls, dispatch emergency services, and maintain clear and concise data in the computer system database. The ideal candidate will have a high school diploma or equivalent, 6-12 months of prior monitoring experience, and proficiency in basic computer programs. The company values customer obsession, aiming high, having no ego, working as one team, lifting as they climb, and being lean and nimble. The position requires the ability to be 100% onsite and pass multiple state licensing background checks and monitoring related exams.

• Provide top-tier monitoring support to all customers with a goal of every home secure
• Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
• Ask questions to interpret, analyze and anticipate the caller’s situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
• Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
• Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures
• Stay abreast of company policy changes and updates with training material within the dispatcher role
• Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses

• High School Diploma or equivalent
• Ability to pass multiple state licensing background checks and monitoring related exams
• 6 months to 12 months of prior monitoring experience is preferred
• Proficiency in basic computer programs, including Microsoft Office and Excel
• The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• Strong work ethic and the drive to contribute to company goals
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proven record of outstanding attendance and timeliness in a structured environment
• Ability to be 100% onsite
• Ability to pass multiple state licensing background checks and monitoring related exams