Contact Center Representative, Full Time, Alpena
About The Position
The Contact Center Representative serves as the voice of the credit union and provides service to members over the phone. The role assists members with financial needs, answers questions, resolves problems, and connects members with products and services that support their goals while creating a positive experience with every call. The position involves helping members and identifying opportunities to meet their needs. The employer describes sensible sales goals, no cold calling, paid training, incentive pay, annual bonuses, advancement opportunities, a supportive team culture, and an amazing benefits package.
Requirements
- Must possess and maintain a valid driver's license.
- Must have previous experience in a credit union, financial institution, cash handling, customer service, sales, or a related area.
- Communicate clearly and confidently.
- Stay organized and detail-oriented in a fast-paced environment.
- Enjoy helping people and finding solutions.
Nice To Haves
- Customer service, call center, or financial experience is described as a bonus.
Responsibilities
- Provide exceptional service to credit union members over the phone.
- Assist members with financial needs and answer their questions.
- Solve member problems.
- Connect members with products and services that can help them reach their goals.
- Build relationships and identify opportunities to help members.
Benefits
- Incentive pay
- Annual bonuses
- Paid training
- Advancement opportunities
- Amazing benefits package
- Supportive team culture
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
