Contact Center Representative Full Time
About The Position
Velocity is seeking a service-driven Contact Center Representative to help members with their financial needs and build lasting relationships. As members’ first point of contact, the representative provides professional, friendly service, resolves financial matters, and educates members about products and services that can support their financial well-being. The role is based at Velocity’s Austin, Texas headquarters and is not currently remote; remote work may become available after the initial training period. The position requires flexibility to work department hours, including Saturdays. Velocity describes its culture as empathetic, collaborative, and focused on helping members and their families achieve their financial goals.
Requirements
- High school diploma or equivalent.
- At least one year of direct customer service experience.
- Excellent verbal, written, and active listening skills.
- Strong computer proficiency and experience using common office applications and equipment.
- Passion for helping others and delivering exceptional member experiences.
- Ability to work in a fast-paced environment with strong attention to detail.
- Strong problem-solving skills, including the ability to research issues, resolve concerns, and determine when escalation is appropriate.
- Adaptability and a collaborative approach to teamwork, knowledge sharing, feedback, and continuous learning.
- Flexibility to work department hours, including Saturdays.
Nice To Haves
- Specialized training in financial institution operations.
- At least one year of call center experience.
- Previous experience working in a financial institution or credit union call center.
Responsibilities
- Serve as members’ first point of contact and provide pleasant, professional, and friendly service.
- Resolve members’ financial matters and concerns.
- Educate members about products and services that may support their financial well-being.
- Research issues, resolve concerns, and determine when escalation is appropriate.
- Collaborate with teammates, share knowledge, accept feedback, and continue learning.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with matching.
- Flexible spending accounts.
- Generous paid time off.
- Company-paid life insurance and disability coverage.
- Referral bonuses.
- Paid holidays.
- Discounted gym membership.
- Tuition reimbursement.
- Training and ongoing coaching.
- Opportunities for career growth.
- Employee reward and recognition system.
- Employee and family events.
- Competitive pay.
- Fun working environment and culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
