Contact Center - Member Service Representative

Kohler Credit Union • Sheboygan, WI

21h

About The Position

Kohler Credit Union is seeking a full-time Contact Center Member Service Representative to support members with everyday financial needs. The role serves as a trusted resource by answering questions, providing guidance, addressing account concerns, and introducing members to solutions aligned with their goals. Member interactions take place through phone calls, live chat, email, and secure messages. Tasks may include helping with debit cards, troubleshooting digital banking questions, reviewing mobile deposits, updating account information, and following through on member requests.

New employees complete training in person at the Corporate Center in Sheboygan, Wisconsin, for the full training period. After training and meeting performance requirements, employees may have the opportunity to work from home. The position offers weekday hours, rotating Saturday shifts, and holidays off. Employees receive guidance, hands-on learning, and professional development opportunities.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Customer-first approach and ability to create welcoming, helpful interactions.
• Interest in working with people and finding ways to meet their needs.
• Ability to maintain accuracy, stay organized, and protect sensitive information.
• Confidence addressing questions, working through challenges, and identifying solutions.
• Willingness to learn and follow company procedures and applicable regulations.
• Ability to contribute positively in a collaborative, fast-moving work environment.
• Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• Customer service experience in retail, hospitality, sales, or customer support.
• Financial services experience is not necessary.

Responsibilities

• Answer members’ questions and provide guidance about everyday financial needs.
• Address account concerns and introduce members to solutions that align with their goals.
• Assist members through phone calls, live chat, email, and secure messages.
• Help with debit cards, troubleshoot digital banking questions, review mobile deposits, and update account information.
• Follow through on member requests.
• Maintain accuracy, stay organized, and protect sensitive information.
• Follow company procedures and applicable regulations.
• Contribute positively in a collaborative, fast-moving work environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) contributions
• Paid time off
• Tuition reimbursement
• Established schedule with consistent weekday hours, rotating Saturday shifts, and holidays off
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED