Member Service Specialist (Contact Center)

Berkeley Electric Cooperative, Inc. • Moncks Corner, SC

1d

About The Position

The Member Service Specialist provides Berkeley Electric Cooperative members with excellent service through the contact methods available to members and consumers, helping ensure a seamless, consistent, and positive experience. The role also proactively cross-sells and up-sells products and services marketed by the Cooperative and supports marketing and other system activities that involve routine member contact. The employee is expected to work diligently through training to become proficient in the position.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience involving face-to-face, telephone, email, or chat contact, or other related experience dealing with the public, is preferred.
• Two years of experience in a position to acquire the requisite skills.
• Knowledge of the Cooperative's service rules and regulations, policies, and rates.
• Basic mastery of effective telephone techniques.
• Ability to use appropriate grammar and communicate professionally using standard business writing guidelines.
• Basic typing skills and knowledge of personal computers.
• Ability to communicate effectively with employees and members, including a good telephone presence and voice.
• Ability to accurately count money by hand and operate a calculator.
• Proficiency with Microsoft Office.
• Ability to use judgment in making decisions and work without close direction or supervision.
• Ability to interact successfully with employees, members, and the public under all conditions while upholding Cooperative policies.
• Ability to understand and accept the Cooperative's way of doing business and interpret the guidelines and standards required for the position.

Nice To Haves

• Courses in general commercial subjects related to office clerical work, such as typing, record keeping, math, and office machines.
• Two years of customer service experience or other related experience dealing with the public.

Responsibilities

• Provide excellent member service using the Cooperative's available contact methods.
• Deliver a seamless, consistent, and positive experience for members.
• Proactively cross-sell and up-sell products and services marketed by the Cooperative.
• Support marketing and other system activities requiring routine contact with members or consumers.
• Complete training and develop proficiency in the duties of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED