Member Service Specialist (Contact Center)

Berkeley Electric Cooperative • Moncks Corner, SC

3d

About The Position

The Member Service Specialist provides members of Berkeley Electric Cooperative with excellent service through the contact methods available to members and consumers, and works to ensure a seamless, consistent, and positive member experience. The role also proactively cross-sells and up-sells products and services marketed by the Cooperative and supports marketing and other system activities that involve routine member contact. The employee is expected to work diligently through training to become proficient in all aspects of the job.

The position reports to the Member Services Supervisor and does not direct other employees. It is performed under usual office conditions, with occasional work near moving mechanical parts. Noise is usually moderate but may change. Irregular hours may be required because of workload or emergencies, and work at other district offices may be required when help is needed.

Requirements

• High school diploma or equivalent.
• Two years of experience in a customer service field involving face-to-face, telephone, email, or chat contact, or other related experience dealing with the public, preferred.
• Two years of experience in a position to acquire the requisite skills.
• Knowledge of the Cooperative's service rules and regulations, policies, and rates.
• Basic mastery of effective telephone techniques.
• Ability to use appropriate grammar and communicate professionally using standard business writing guidelines.
• Basic typing skills and knowledge of personal computers.
• Ability to communicate effectively with employees and members, with a good telephone presence and voice.
• Ability to accurately count money by hand and operate a calculator.
• Proficiency with Microsoft Office.
• Ability to exercise judgment in decision-making and work without close direction or supervision.
• Ability to interact successfully with employees, members, and the public under all conditions while upholding Cooperative policies.
• Ability to understand and accept the Cooperative's way of doing business and interpret the guidelines and standards required for the position.

Nice To Haves

• Courses in general commercial subjects relevant to office clerical work, such as typing, record keeping, math, and office machines.

Responsibilities

• Provide excellent service to Cooperative members using available contact methods.
• Help ensure members have a seamless, consistent, and positive experience.
• Proactively cross-sell and up-sell products and services marketed by the Cooperative.
• Support marketing and other system activities requiring routine contact with members or consumers.
• Complete training diligently and become proficient in the responsibilities of the position.
• Work at other district offices when help is needed, if required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED