Member Service Representative - Contact Center

Kohler Credit Union • Sheboygan, WI

17h • $19 - $21

About The Position

Kohler Credit Union is hiring a full-time Contact Center Member Service Representative to help members with everyday financial needs. The role serves as a trusted resource by answering questions, providing guidance, addressing account concerns, and introducing members to solutions that fit their goals. Financial services experience is not required; customer service experience in areas such as retail, hospitality, sales, or customer support is relevant.

The representative assists members through phone calls, live chat, email, and secure messages. Daily tasks may include helping with debit cards, troubleshooting digital banking questions, reviewing mobile deposits, updating account information, and following up on member requests. New employees train in person at the Corporate Center in Sheboygan, Wisconsin for the full training period. After training and meeting performance requirements, employees may have the opportunity to work from home.

The schedule is Monday through Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–6:00 PM; and rotating Saturdays, 9:00 AM–12:00 PM. Holidays are off. The role offers guidance, hands-on learning, and professional development opportunities.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• A customer-first approach and ability to create welcoming, helpful interactions.
• Interest in working with people and finding ways to meet their needs.
• Ability to maintain accuracy, stay organized, and protect sensitive information.
• Confidence in addressing questions, working through challenges, and identifying solutions.
• Willingness to learn and follow company procedures and applicable regulations.
• Ability to contribute positively in a collaborative, fast-moving work environment.
• Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• Customer service experience in retail, hospitality, sales, or customer support.
• Financial services experience is not necessary.

Responsibilities

• Answer members’ questions and provide guidance on everyday financial needs.
• Address account concerns and introduce members to relevant solutions.
• Assist members through phone calls, live chat, email, and secure messages.
• Help with debit cards and troubleshoot digital banking questions.
• Review mobile deposits and update account information.
• Follow through on member requests.
• Maintain accuracy, stay organized, and protect sensitive information.
• Follow company procedures and applicable regulations.

Benefits

• Medical, dental, and vision coverage.
• 401(k) contributions.
• Paid time off.
• Tuition reimbursement.
• Established schedule with consistent weekday hours, rotating Saturday shifts, and holidays off.
• Potential opportunity to work from home after training and meeting performance requirements.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED