Member Contact Center Representative I
About The Position
The Member Contact Center Representative I services current and potential Credit Union members by providing friendly, prompt, and efficient support over the phone or online. The representative responds to inquiries about Credit Union products and services, performs transactions, provides information, and conducts account maintenance and research while delivering a high level of service. The role requires maintaining a positive and friendly manner and, with leadership direction, using sound judgment to balance member loyalty with protecting Credit Union assets. The Credit Union is normally open Monday through Saturday. The stated schedule is Monday through Friday, 8:30 a.m.–6:00 p.m., and Saturday, 9:00 a.m.–2:00 p.m., for 40 hours weekly. Individual schedules may be adjusted to meet departmental and membership needs.
Requirements
- High school graduate or equivalent.
- Pleasant personality and phone voice, including excellent telephone manners and technique.
- Ability to learn quickly.
- Ability to use an online computer terminal and standard office equipment.
- Ability to multitask.
- Ability to retain simple and complex Credit Union policies and procedures.
Nice To Haves
- Call Center experience preferred.
- Customer service experience preferred.
Responsibilities
- Provide support and information to current and potential Credit Union members.
- Manage large volumes of inbound and outbound calls with a friendly manner.
- Accurately perform transactions, provide information, and conduct account maintenance and research while delivering high-quality service.
- Maintain a friendly and positive composure in all communications.
- Respond to callers’ inquiries about Credit Union products and services.
- With direction from leadership, use sound judgment to balance member loyalty with protecting Credit Union assets.
Benefits
- Medical, dental, and vision employee-only plans paid 100% by LBS.
- 12 paid holidays, three weeks of PTO, and sick time.
- Defined Benefit Pension Plan.
- 401(k) and Roth(k) retirement plans.
- Life, AD&D, and LTD insurance.
- Critical illness, accident insurance, and hospital indemnity.
- Educational reimbursement.
- Paid volunteer hours.
- Loan discounts and free branch services.
- Discounts on entertainment, movie tickets, travel, car rentals, and more.
- Wellness benefits beginning the first of the month following 30 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
