Member Contact Center Representative I

LBS Financial Credit Union • Westminster, CA

1d

About The Position

The Member Contact Center Representative I services current and potential Credit Union members by providing friendly, prompt, and efficient assistance over the phone or online. The role manages inbound and outbound calls, responds to questions about Credit Union products and services, performs transactions and account maintenance, and conducts research while maintaining a high level of service. With direction from leadership, the representative uses sound judgment to balance membership loyalty with protecting Credit Union assets.

The Credit Union is normally open Monday through Saturday. The stated schedule is Monday–Friday, 8:30 a.m.–6:00 p.m., and Saturday, 9:00 a.m.–2:00 p.m., for 40 hours weekly. Individual schedules may vary based on department and membership needs.

Requirements

• High school graduate or equivalent.
• Pleasant personality and phone voice, with excellent telephone manners and technique.
• Ability to learn quickly.
• Ability to use an online computer terminal and standard office equipment.
• Ability to multitask.
• Ability to retain simple and complex Credit Union policies and procedures.

Nice To Haves

• Call center experience preferred.
• Customer service experience preferred.

Responsibilities

• Provide support and information to current and potential Credit Union members.
• Manage large volumes of inbound and outbound calls.
• Accurately perform transactions, provide information, and conduct account maintenance and research.
• Maintain a friendly and positive composure in all communications.
• Respond to inquiries about Credit Union products and services by phone.
• With direction from leadership, use sound judgment to balance membership loyalty with protecting Credit Union assets.

Benefits

• Medical, dental, and vision coverage; employee-only plans are paid 100% by LBS.
• 12 paid holidays, three weeks of paid time off, and sick time.
• Defined benefit pension plan.
• 401(k) and Roth(k) retirement plans.
• Life, AD&D, and LTD insurance.
• Critical illness, accident, and hospital indemnity insurance.
• Educational reimbursement.
• Paid volunteer hours.
• Loan discounts and free branch services.
• Discounts on entertainment, movie tickets, travel, car rentals, and more.
• Wellness benefits begin on the first of the month following 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED