Member Contact Center Representative I
About The Position
The Member Contact Center Representative I services current and potential Credit Union members by providing friendly, prompt, and efficient assistance by phone or online. The role handles member inquiries, performs transactions and account maintenance, conducts research, and provides information about Credit Union products and services. Representatives are expected to maintain a positive and professional manner, manage inbound and outbound calls, and use sound judgment—with leadership direction—to balance member loyalty with protection of Credit Union assets. LBS Financial is normally open Monday through Saturday. The individual work schedule is based on business needs and may be adjusted to accommodate department and member needs.
Requirements
- High school graduate or equivalent.
- Pleasant personality and phone voice, with excellent telephone manners and technique.
- Ability to learn quickly.
- Ability to use an online computer terminal and standard office equipment.
- Ability to multitask.
- Ability to retain simple and complex Credit Union policies and procedures.
Nice To Haves
- Call Center experience preferred.
- Customer service experience preferred.
Responsibilities
- Provide support and information to the Credit Union’s current and potential members.
- Manage large volumes of inbound and outbound calls.
- Accurately perform transactions, provide information, and conduct account maintenance and research while providing a high level of service.
- Maintain a friendly and positive manner in all communications.
- Respond to callers’ inquiries about Credit Union products and services.
- With direction from leadership, use sound judgment to balance membership loyalty with protecting Credit Union assets.
Benefits
- Medical, dental, and vision plans with employee-only coverage paid 100% by LBS.
- 12 paid holidays, three weeks of PTO, and sick time.
- Defined Benefit Pension Plan.
- 401(k) and Roth(k) retirement plans.
- Life, AD&D, and LTD insurance.
- Critical illness, accident insurance, and hospital indemnity.
- Educational reimbursement.
- Paid volunteer hours.
- Loan discounts and free branch services.
- Discounts on entertainment, including movie tickets, travel, and car rentals.
- Wellness benefits beginning on the first of the month following 30 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
